Night Manager Hotel Services

Imperial College Healthcare NHS Trust; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in London is seeking a dedicated Night Manager to oversee operations across several hospital sites during night shifts. This role demands significant management experience in service environments, alongside strong operational and communication skills. Key responsibilities include managing Hotel Services, ensuring compliance with health and safety procedures, and supporting clinical teams with service requests. This position offers competitive benefits and opportunities for career growth.

Benefits

Career development

Flexible working

Staff recognition scheme

Optional Cycle to Work and car lease schemes

Qualifications

• Significant management experience of a diverse workforce.
• Proven experience of managing a complex service.
• Knowledge of COSHH and Food Hygiene standards.

Responsibilities

• Lead and manage Hotel Services operations across multiple sites.
• Respond to service requests from clinical teams.
• Ensure compliance with health and safety procedures.

Skills

Leadership

Operational coordination

Communication skills

Crisis management

Education

Degree level education or equivalent

Management qualification or equivalent

Tools

Excel

Word

Job description

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Job overview

Are you a calm, capable leader who thrives in the quiet hours?

We are looking for a dedicated Night Manager to take the lead in overseeing Hotel Services across our hospital sites during the night shift. This vital role ensures our services run smoothly and safely while most of the world sleeps.

You will be the go-to person for operational coordination, staff support, and service delivery—working closely with clinical teams to respond to requests and maintain high standards of care and safety. Shift pattern: Wednesday to Sunday, 10:30pm - 7:00am (including 1-hour break).

You will bring solid experience in facilities, hotel services, or healthcare operations—ideally with a background in supervision or management. You are someone who thrives under pressure, stays calm and clear-headed, and makes confident decisions independently. Organised and proactive, you know how to keep things running smoothly even when challenges arise.

A key part of your role will be working closely with the A&E departments at both St Mary's and Charing Cross Hospitals, responding to urgent service needs and supporting clinical teams to deliver timely, effective care.

A valid UK driving licence is essential, as you will be travelling between sites to stay connected with teams and services. Above all, you are passionate about delivering high standards and continuously improving the way services support patient care.

Main duties of the job

• Lead and manage Hotel Services operations across multiple hospital sites during night shifts – namely:
• Charing Cross Hospital
• Hammersmith Hospital
• Queen Charlotte and Chelsea Maternity Hospital
• St Mary's Hospital
• Western Eye Hospital
• Ensure staff attendance, safe use of equipment, and compliance with health and safety procedures.
• Respond promptly and professionally to service requests from clinical teams.
• Attend one-day shift per month on a rotational basis to visit different sites, meet with Service Managers, and stay aligned with evolving service needs.

If you are ready to lead with purpose and make your mark during the night shift, we would love to hear from you.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Degree level education or equivalent professional experience.
• Management qualification or equivalent professional experience.
• NVQ level 3.
• Knowledge of COSHH.
• Basic Food Hygiene certificate.

Desirable criteria

• BICSc CPSS.
• IOSH.
• Managing Safely and Level 3 Food Hygiene certificates.

Experience

Essential criteria

• Significant management experience of a diverse workforce in service environment.
• Project management.
• Implementation of innovation and improvement projects.

Desirable criteria

• Previous experience working in a healthcare environment.
• Previous experience working in a customer facing role.

Skills/Knowledge/Abilities

Essential criteria

• Proven experience of managing a complex service with a diverse workforce in a customer/patient service environment.
• A good team member with proven ability to lead, motivate, inspire and support diverse teams.
• An effective communicator (both verbal and written).
• Ability to work independently, flexibly and professionally – dealing with stressful and changeable situations.
• Computer literate in Excel and Word.

Desirable criteria

• Hospital experience
• Contract and project management skills

Values and Behaviours

• Demonstrable ability to meet Trust values.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Documents to download

• Job Description (PDF, 493.3KB)
• Functional Requirement Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.