Night Manager

Radisson Hotel and Conference Centre London Heathrow; Sipson; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hotel group as a Night Manager, where your leadership skills will shine in delivering extraordinary guest experiences. You will oversee the guest relations team, ensuring service excellence and satisfaction in a vibrant hotel environment. Enjoy competitive benefits, growth opportunities, and be part of a fulfilling team culture focused on creating memorable moments.

Benefits

Special rates for team members and their families

Individual development plan and access to 20K+ learning modules

Contributory pension scheme and Life Assurance

Free meal during duty hours

Complimentary access to leisure and gym facilities

28 days holiday

Opportunities to progress within the company

Qualifications

• Experience in a similar position beneficial but not essential.
• Strong verbal communication skills needed.

Responsibilities

• Manage guest relations team ensuring high-level guest experience.
• Lead by example in service delivery and performance management.
• Anticipate guest needs for satisfaction and smooth operations.

Skills

Flexibility

Problem-Solving

Teamwork

Communication

Job description

Social network you want to login/join with:

Radisson Hotel and Conference Centre London Heathrow

Location:

Sipson, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

f7954e93472e

Job Views:

3

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

Radisson Hotel Group is one of
the world's largest hotel groups with ten distinctive hotel brands, and more
than 1,160 hotels in operation and under development in 95+ countries. The
Group’s overarching brand promise is Every Moment Matters with a signature Yes
I Can! service ethos.



People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.



We are now looking for a Night Manager to join our dynamic team here at Radisson Hotel Group!



We focus on you as a person, your skills, talents, and passion – not only on
your resume. Because mindset is what it’s all about. And you can grow the rest
with us. That's a promise!



What We Offer Our Night Manager



We aim to be as good a place to work as we are to stay. That is why we offer a
competitive compensation and benefits package, which includes:



• Special rates for our team members, and friends and families while travelling
and staying in our hotels

• We take our “We grow talent, talent grows us” culture belief to heart. With
us you will benefit from a wide range of development offers supporting your
learning & growth right from your onboarding. This includes an individual
development plan and unlimited access to more than +20K learning modules &
programs through Radisson Academy

• Participate and live Responsible Business every day together with our team
members in the hotel and in the local communities where we work on creating
shared value, better futures and a better planet for all

• Contributory pension scheme and Life Assurance

• Complimentary meal on duty

• Uniform

• Access to the Employee Assistance Programme through UNUM

• Fantastic opportunities to progress

• 28 days holiday for full time team members

• Free use of our leisure, pool and gym facilities at off-peak times *where
applicable



The Night Manager Role



Our guest relations team is the heart of the house, providing a warm
welcome and happy smile, and where we strive to deliver an experience that is
beyond expectation - creating memorable moments for our guests.



• Our Night Managers love the hustle and bustle of life! It’s not just
about check-in and check-out. It’s about everything in-between

• You will manage our guest relations team and lead by example, ensuring all
aspects of the guest journey and experience are anticipated and delivered to
the highest level

• You will exude patience, empathy and have the personality to host the late
show, whilst managing performance and productivity

• As an integral part of the management team, you will work proactively to
ensure guest satisfaction and the smooth running of the guest services
department



As Night Manager, you will join a team that is passionate about
delivering incredible service where we believe that anything is possible,
whilst having fun in all that we do!



Qualities We Are Looking For In Our Night Manager



• Flexibility and a positive, Yes I Can! Attitude

• An eye for detail

• Is a creative problem-solver

• Passionate about creating extraordinary service

• Ability to work as part of a team to ensure guest satisfaction

• Strong verbal communication skills

• Experience in a similar position is beneficial but not essential








Become part of the world of Moment Makers, we are looking forward to
getting to know you!