Night Manager

DoubleTree by Hilton Sheffield City; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

DoubleTree by Hilton Sheffield City seeks a dedicated Night Manager to supervise hotel operations overnight. The ideal candidate will have a strong background in hospitality, with skills in staff motivation and health and safety compliance. Successful applicants will enjoy competitive pay, staff discounts, and opportunities for career development within a leading hospitality company.

Benefits

Competitive pay and benefits

Discounted stays and 50% off F&B

Opportunities for learning and development

Access to 24/7 employee assistance program

Additional leave and family leave options

Service bonuses for 5 and 10 years of service up to £1K

Employee recognition programs with monetary rewards

Qualifications

• Previous supervisory experience in hospitality or reception is essential.
• Proficiency in health and safety is a must.
• Strong communication skills for effective guest interactions.

Responsibilities

• Oversee night team and hotel security to ensure smooth operations.
• Manage recruitment, onboarding, and training of the night staff.
• Resolve guest complaints promptly and professionally.

Skills

Supervisory experience

Motivational skills

Health and safety proficiency

Excellent communication skills

System expertise

Job description

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Working closely with the Front Office Manager, this role will hold a key position within the hotel, overseeing operations from sundown to sunrise. The Night Manager will take ownership of driving the team to achieve high standards in line with the hotel’s 4* rating and current health and safety legislation, ensuring an excellent guest experience.

The ideal candidate will have previous supervisory experience in hospitality or reception, with skills to motivate and develop the team. Proficiency in health and safety, excellent communication skills for guest interactions, and system expertise are essential.

Day in the life of:

The Night Manager oversees the night team and hotel security, ensuring smooth operations and guest satisfaction. Responsibilities include managing recruitment, onboarding, training, handling guest queries, and acting as a multi-skilled duty manager when needed.

Key responsibilities include:

• Supervising and guiding the night team, including scheduling and performance management.
• Training staff to ensure excellent customer service.
• Monitoring front desk operations, including check-in/check-out, calls, emails, and guest requests.
• Resolving guest complaints promptly and professionally.
• Upselling hotel products and services to increase revenue.
• Managing room bookings, no-shows, and cancellations.
• Collaborating with other departments for seamless guest experiences.
• Communicating effectively and fostering a positive work environment.
• Ensuring compliance with policies and safety regulations.
• Completing night audits and security observations.
• Preparing and cooking room-service orders during the night shift.
• Handling cash in accordance with company policy.
• Maintaining high security standards to ensure guest welfare during the evening.

What you'll get in return:

• Competitive pay and benefits
• Discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Opportunities for learning and development
• Access to 24/7 employee assistance program
• Additional leave and family leave options
• Service bonuses for 5 and 10 years of service up to £1K
• Employee recognition programs with monetary rewards

This hotel is managed by leaf HOSPITALITY, a company committed to excellence. We aim to lead the market by delivering exceptional service to our guests, owners, and team members.

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