Night Manager

Cairn Group; Newton Aycliffe; Remote; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Discounted hotel stays

Health care

Meals on duty

Employee assistance programme

Wellbeing resources

Leadership development programmes

Job summary

Cairn Group is seeking a Head of Department - Front of House Nights at Redworth Hall Hotel. The role involves leading a night team, delivering exceptional guest experiences and driving standards on a 4 on 4 off schedule (10.45pm–7.15am, 30.5 weekly hours).

This Perm Contracted position demands strong leadership in hospitality and guest service. You will be instrumental in developing staff, maintaining operational excellence, and fostering a culture where colleagues can grow and succeed within

Qualifications

• Experience leading hospitality teams in a hotel setting.
• Strong people management and communication skills.
• Ability to drive service standards and operational excellence.

Responsibilities

• Lead and inspire a team that delivers exceptional guest experiences.
• Create a welcoming environment where guests feel valued.
• Support the development and growth of team members.
• Drive service standards and operational excellence.
• Build positive relationships across the hotel.
• Help shape a culture where people can perform, grow and succeed.

Skills

Leadership

People development

Guest experience

Team motivation

Hospitality focus

Job description

Location: Redworth Hall Hotel

Department: Front of House - Nights

Hours: 30.5 weekly average - based on 4 on 4 off basis 10.45pm - 7.15am

Days: 4 on 4 off basis

Employment Type: Perm Contracted

Join Cairn Group – Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for an inspiring and people-focused Head of Department to join our team. Whether you're leading your department, supporting guest satisfaction or helping colleagues perform at their best, you'll play an important part in creating experiences that guests remember.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

• Lead and inspire a team that delivers exceptional guest experiences.

• Create a welcoming environment where guests feel valued.

• Support the development and growth of team members.

• Drive service standards and operational excellence.

• Build positive relationships across the hotel.

• Help shape a culture where people can perform, grow and succeed.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

• Are passionate about hospitality and guest experience.

• Enjoy supporting and developing others.

• Lead by example and take ownership.

• Build positive relationships with colleagues and guests.

• Thrive in a fast-paced environment.

• Want to continue developing their leadership career.

If you enjoy creating exceptional experiences and helping teams perform at their best, we'd love to hear from you.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you’ll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you’ll enjoy:

• Discounted stays across our hotels and venues

• Food, beverage, spa and leisure discounts

• Access to retail, entertainment and lifestyle discounts

• Leadership and career development programmes

• Long service awards recognising your commitment and contribution

• Refer-a-friend scheme

• Employee Assistance Programme offering confidential support whenever you need it

• Health Care Cash Plan

• Meals on duty

• Wellbeing resources and support

• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

About Redworth Hall Hotel

Redworth Hall Hotel is an award-winning four-star spa hotel near Darlington and Durham, centred around a 17th-century Jacobean manor and set within 26 acres of landscaped grounds. Home to The Retreat Spa, the hotel is a popular destination for country escapes, dining, weddings, celebrations and events.

Join us and help create exceptional experiences every day.