Night Manager

FPMR Ltd; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury property management company in London is seeking an experienced Night Duty Manager to oversee operations and ensure high-quality customer service in the absence of the estate management team. The ideal candidate will have experience in a residential or 5-star hotel setting, strong communication skills, and immaculate presentation. Responsibilities include managing onsite staff and adhering to health and safety regulations.

Qualifications

• Experience in Residential or 5* Hotels.
• Reliable with good timekeeping.
• Immaculate presentation.

Responsibilities

• Assume responsibility for the development and its employees in the absence of the estate management team.
• Deliver excellent customer service.
• Manage onsite staff and ensure high standards of service.

Skills

Strong written and verbal communication skills

Excellent customer service

Initiative

Job description

Our client is currently seeking an experienced night duty manager to join the team at a luxury development in South East London.

Main duties

• The purpose of the Duty Manager is to assume responsibility for the development and its employees in the absence of the estate management team; overseeing the day-to-day operations, ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the company
• Constantly strive for continuous improvement
• Delivering excellent customer service
• Take personal responsibility for understanding and following the company\'s Health & Safety policies and practices
• Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism
• To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Decision-making and problem-solving in the absence of the Estate Management Team will be required, given the circumstances of the role
• Manage onsite staff on behalf of the Estate Manager, Property Manager, overseeing the day-to-day matters of the development, ensuring that high standards of quality customer service are maintained for residents and guests, and that all matters are handled in a prompt and professional manner
• Ensure Health and Safety regulations are adhered to and the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all

Requirements

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.