Night Manager

DoubleTree by Hilton London Angel Kings Cross; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Night Manager at DoubleTree by Hilton London Angel Kings Cross. You will oversee Front Office operations, ensuring high standards of service and guest satisfaction, while promoting hotel loyalty programs and managing the team effectively. This role offers excellent opportunities for career growth and development.

Benefits

Cash incentives for referrals

Meals provided during shifts

Discounted leisure facilities

Free car parking

Discounted/free hotel stays

Opportunities for personal development

Fully funded apprenticeships

Annual holidays including Bank Holidays

Pension enrollment

Qualifications

• Experience in Front Office within hotel, leisure, or retail sectors.
• Proficient in IT.
• Availability to work mornings, afternoons/evenings, and weekends.

Responsibilities

• Assist in overseeing Front Office operations to maintain high standards.
• Evaluate guest satisfaction levels and monitor trends.
• Maximize room occupancy and promote hotel services.

Skills

Customer service

Communication skills

Team leadership

Sales attitude

IT proficiency

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Would you like to work for a company that offers:

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C's apply
• Long service recognition, cash bonuses, and free overnight hotel stays for services from 2 years and up.

Benefits when you join us include:

• Meals provided during shifts
• Sales incentives and rewards for initiative
• Discounted or free use of leisure facilities (hotel specific)
• Free car parking (hotel specific)
• Discounted stays in our hotels or free stays as rewards & recognition
• Opportunities for personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual holidays including Bank Holidays
• Option to buy additional holiday entitlements
• Pension enrollment

Does this sound like you?

• Passionate with a willingness to learn
• Positive attitude and guest-focused
• Friendly, caring, and team-oriented
• Ambitious and hardworking
• Experience in Front Office within hotel, leisure, or retail sectors
• Proficient in IT
• Good communication skills and grooming standards
• Availability to work mornings, afternoons/evenings, and weekends
• Committed to delivering exceptional customer experiences

Are you the right fit for the Night Manager role?

Do you have the skills and experience needed? If so, what’s stopping you?

Klarent Hospitality is recruiting for a Night Manager

We offer excellent opportunities for growth and development within our Brand Portfolio. We value and reward our staff for their dedication and long service.

Klarent Hospitality manages branded hotels across the UK and Ireland, focusing on talent nurturing and strategic investment to drive growth.

The Role:

• Assist the Front Office Manager in overseeing the entire Front Office operation to maintain high standards
• Evaluate guest satisfaction levels and monitor trends for continuous improvement
• Recognize regular and VIP guests, promote the hotel’s loyalty schemes, and maintain a sales attitude
• Maximize room occupancy and rates, and promote hotel services and facilities
• Handle foreign currencies, credit cards, and cash according to hotel policies
• Represent senior management in their absence, taking full responsibility of the hotel
• Monitor the appearance, standards, and performance of the Front Office team, focusing on training and teamwork
• Ensure staff are knowledgeable about hotel products, services, policies, and local area
• Maintain good communication with all departments
• Provide handovers to early staff or duty managers
• Conduct monthly meetings and produce minutes in the absence of the Front Office Manager
• Perform health and safety checks and night walks