Night Manager

Ateneu; Little London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury development company in South East London is seeking an experienced Night Duty Manager to oversee operations during the night shift. The role requires managing staff, ensuring high standards of customer service, and adhering to health and safety regulations. Candidates must have experience in residential or five-star hotels, be reliable, and have strong communication skills. This position offers a pivotal role in maintaining the quality of services for residents and guests.

Qualifications

• Experience in Residential or 5* Hotels.
• Reliable and punctual.
• Immaculate presentation.
• Experience in the highest level of customer service.
• The successful candidate must provide excellent references and undergo vetting checks.

Responsibilities

• Assume responsibility for the development and employees in absence of management team.
• Deliver excellent customer service.
• Manage onsite staff on behalf of the management team.

Skills

Strong written and verbal communication skills in English

Excellent communication skills

Ability to demonstrate initiative

Job description

Overview

Our client is currently seeking an experienced night duty manager to join the team at a luxury development in South East London.

Responsibilities

• The Duty Manager assumes responsibility for the development and its employees in the absence of the estate management team, overseeing day-to-day operations and ensuring that all services and activities are carried out efficiently, meeting the standards and requirements of the company.
• Constantly strive for continuous improvement.
• Deliver excellent customer service.
• Take personal responsibility for understanding and following the company\'s Health & Safety policies and practices.
• Handle confidential and sensitive information, dealing with issues and queries with utmost professionalism.
• Be the main point of contact, responsible for quality customer service for residents and guests, handling day-to-day matters promptly and professionally. Decision-making and problem-solving in the absence of the Estate Management Team will be required, given the circumstances of the role.
• Manage onsite staff on behalf of the Estate Manager, Property Manager, overseeing day-to-day matters of the development to maintain high standards of quality customer service for residents and guests, and ensure matters are handled promptly and professionally.
• Ensure Health and Safety regulations are adhered to and support required health and safety inspections and activities to keep the development and workplace safe for all.

Requirements

• Experience in Residential or 5* Hotels.
• Reliable and punctual.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Excellent communication skills.
• Experience in the highest level of customer service.
• Ability to demonstrate initiative.
• The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.