Night Manager

University of Leeds; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

26 days holiday + ~16 Bank Holidays

Discounted staff gym membership (The E

Personal development courses

On-site childcare, shopping discounts,

Job summary

University of Leeds is seeking a Night Manager to oversee the overnight operation of campus residences, ensuring safety and wellbeing outside normal hours. You will be the on-duty manager, coordinating responses to incidents and maintaining service quality across multiple residences.

Applicants should have experience in fast-paced residential or facilities environments, with an enhanced DBS check. The role requires night/weekend shifts and a commitment to upholding University policies and

Qualifications

• Experience in a fast-paced residential, retail or facilities environment.
• Enhanced DBS check required.
• Ability to work nights, weekends and bank holidays as part of a rota.

Responsibilities

• Oversee overnight operation of University residences and ensure safety, security and wellbeing outside normal hours.
• Act as Residential Services on duty overnight and coordinate responses to incidents.
• Lead night teams to deliver a professional and supportive service and uphold University policies.

Skills

Night operation leadership

Incident response

Staff supervision

Customer service excellence

Job description

Normal working hours will include a variety of night shifts, which will include the requirement to work weekends, bank holidays, and closure days. However flexibility will be required in line with the needs of the service.

This role will be based on campus. Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus.

As a Night Manager, you are responsible for the effective overnight operation of University residences, ensuring the safety, security and wellbeing of students, guests and staff outside normal office hours. You will be the Residential Services manager on duty overnight and act as the key escalation point across multiple residences, exercising independent judgement and delegated authority in managing operational, welfare, safety and business continuity matters.

You will lead night teams to deliver a professional and supportive service, handling complex or sensitive situations confidently while upholding University policies, procedures and values. Acting as the Residential Services Incident Lead overnight, you will coordinate responses to major incidents, ensure compliance with statutory and University requirements, and maintain effective relationships with internal and external stakeholders to safeguard the student experience and University reputation.

With experience in a fast-paced residential, retail or facilities environment, you will bring a strong track record in frontline service delivery, operational leadership, resource management, incident response and driving high standards of customer care. This role will require an enhanced DBS check.

Please note that due to Home Office visa requirements, this role may only be suitable for first-time Skilled Worker visa applicants if they are eligible for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa .

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.