Concierge

Cairn Group Hotel; City of Edinburgh; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted stays across hotels and Ven

Food, beverage, spa and leisure discou

Access to retail, entertainment and l

Leadership and career development pro

Long service awards recognising

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources and support

Opportunities to develop and progress

Incentives and Service Charge

Job summary

Hotel Indigo Edinburgh - Princes Street, part of Cairn Group, is seeking friendly Front of House team members. If you’re passionate about hospitality, you’ll welcome guests, assist in restaurants and bars, and help deliver memorable experiences. No hospitality experience?

No problem. If you bring a positive attitude and a willingness to learn, we’ll provide training and support to help you grow with us. Join a Grow-focused culture where teamwork, energy and guest delight are valued, with

Qualifications

• No hospitality experience? No problem. If you bring the right attitude and a passion for people, we'll give you the training and support to succeed.

Responsibilities

• Create memorable experiences by delivering warm, genuine hospitality.
• Bring energy and personality to every guest interaction.
• Be part of a team that works together to deliver exceptional service.
• Help create a welcoming atmosphere where guests want to return.
• Take pride in maintaining outstanding standards across every service.
• Learn, grow and build your hospitality and personal skills every day.

Job description

Location: Hotel Indigo Edinburgh - Princes Street

Department: Front of House

Join Cairn Group - Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for enthusiastic, friendly and customer-focused people to join our team. Whether you're welcoming guests, serving in our restaurants and bars, working in our kitchens or supporting our teams behind the scenes, you'll play an important part in creating moments that matter for our guests.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

Create memorable experiences by delivering warm, genuine hospitality.

Bring energy and personality to every guest interaction.

Be part of a team that works together to deliver exceptional service.

Help create a welcoming atmosphere where guests want to return.

Take pride in maintaining outstanding standards across every service.

Learn, grow and build your hospitality and personal skills every day.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

Enjoy working in a fast-paced, people-focused environment.

Add to our team, bringing a positive attitude and a willingness to learn.

Take pride in delivering great service and working as part of a team.

Communicate with confidence, warmth and professionalism.

Want to develop their skills and build a rewarding career in hospitality.

No hospitality experience? No problem. If you bring the right attitude and a passion for people, we'll give you the training and support to succeed.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

Incentives and Service Charge (site specific)

Discounted stays across our hotels and venues

Food, beverage, spa and leisure discounts

Access to retail, entertainment and lifestyle discounts

Leadership and career development programmes

Long service awards recognising your commitment and contribution

Employee Assistance Programme offering confidential support whenever you need it

Health Care Cash Plan

Wellbeing resources and support

Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

About Hotel Indigo Edinburgh - Princes Street

Hotel Indigo Edinburgh - Princes Street is a boutique hotel set within an impressive Georgian townhouse on Edinburgh's famous Princes Street, just moments from Edinburgh Waverley Station. Inspired by the city’s rich literary heritage and overlooking Edinburgh Castle, the hotel is also home to award-winning Twenty Princes Street Restaurant and Juniper Bar, combining a landmark city-centre location with distinctive dining and hospitality.

Join us and help create exceptional experiences every day.