Night Manager

TN United Kingdom; Hounslow; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a dedicated Night Manager to ensure smooth overnight operations at a bustling hotel. This pivotal role involves overseeing nightly audits, managing guest relations, and ensuring compliance with safety standards while providing leadership to the night staff. With a focus on maintaining high standards of guest satisfaction, this position offers a unique opportunity to make a significant impact during the night shift. If you have strong interpersonal skills and a passion for hospitality, this role is perfect for you.

Qualifications

• Experience in hospitality management is essential.
• Strong interpersonal and problem-solving abilities are required.

Responsibilities

• Oversee nightly audit and reconciliation of hotel operations.
• Manage guest relations and ensure top-tier customer service.
• Conduct security checks and ensure guest safety.

Skills

Interpersonal Skills

Problem-Solving Skills

Customer Service

Leadership

Education

Experience in Hospitality Management

Tools

Opera System

Job description

Job Title: Night Manager
Salary: £29,000 per annum
Hours: 40 hours per week (flexibility required, including weekends)
Start Date: 1st March 2025

About the Role:
We are seeking a dedicated and detail-oriented Night Manager to join our team at [Hotel Name]. This role is pivotal in ensuring the smooth and efficient overnight operations of the hotel, representing senior management during night hours, and maintaining the highest standards of guest satisfaction, safety, and security.

Key Responsibilities:

• Overseeing the nightly audit and reconciliation of hotel operations.
• Ensuring accurate reporting and statistical analysis.
• Supervising and supporting the front office and other departments during the night shift.
• Managing guest relations, handling inquiries, and ensuring top-tier customer service.
• Conducting security checks and ensuring guest safety.
• Supervising room service operations and ensuring compliance with food safety standards.
• Providing leadership and training to night staff, ensuring adherence to hotel policies and procedures.

Additional Information:

Experience is an asset.
Prior experience working with Opera or a related system is preferred.
Strong interpersonal and problem-solving abilities.
Fluency in English; additional languages are a plus.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

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