Night Manager

The Harper Hotel; Holt; On-site; GBP 22,000 - 26,000; Full time

Job summary

A boutique hotel on the Norfolk Coast is seeking a Front of House Team member passionate about delivering exceptional guest experiences. You will play a key role in providing warm, personalized service during night shifts (10pm - 7am), anticipating guest needs, and ensuring satisfaction. The position offers competitive pay rates, career advancement opportunities, and a supportive work environment.

Benefits

Discounts on food and drink

Career advancement opportunities

28 days holiday, inclusive of Bank Holidays

Qualifications

• Passionate about delivering exceptional guest experiences.
• Ready to embrace individuality and charm in a team environment.
• Able to work proactively and efficiently during night shifts.

Responsibilities

• Uphold high service standards to ensure guest satisfaction.
• Serve as a welcoming face for guests.
• Prepare and serve drinks for guests upon request.
• Monitor building areas and be the point of contact during night shifts.

Skills

Exceptional guest service

Positive attitude

Ability to work night shifts

Job description

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Location: The Harper Hotel, North St, Langham, Holt NR25 7DH

About Us:

Experience the magic of The Harper Hotel and become part of our award - winning team, where excellence is not just a standard, but a way of life. Nestled in the heart of the Norfolk Coast, our boutique hotel prides itself on delivering exceptional service in an atmosphere that feels like home. From our meticulously curated menu offerings to our personalised guest experiences, we are committed to surpassing expectations at every opportunity.

Job Description:

We are on the lookout for enthusiastic individuals who are passionate about delivering exceptional guest experience in a dynamic, award-winning” boutique hotel environment.


As a Front of House Team member, you’ll be the welcoming face of our establishment, embodying our commitment to excellence, individuality and fun. If you are ready to bring your unique spark to our team, we want to hear from you!

What You’ll Do:

• Uphold our high service standards with every interaction, ensuring guest satisfaction is always our top priority.
• Serve as welcoming sunshine for our guests, delivering warm and personalised service with a genuine smile.
• Take ownership of your role, proactively anticipating and exceeding gust expectations with professionalism and dedication.
• Embrace your unique personality and charm, bringing touch of warmth and authenticity with each interaction.
• Perform night check following a checklist, ensuring health and safety of our guests.
• Monitor key areas of the building and be the point of contact for our guests during the night.
• Prepare and serve drinks for guests if requested.

Why Join Us:

• Be part of award-winning team in a beautiful boutique hotel, where your individuality is celebrated, and your contributions are valued.
• Company Induction and full training provided.
• Enjoy a supportive work environment that encourages creativity, growth and personal development.
• Opportunity to take ownership of your role and make a real impact on the guest experience.
• Competitive pay rates, benefits and perks, including discounts on food and drink and accommodation.
• O pportunities for career advancement within our growing company.
• 28 days holiday (inclusive of Bank Holiday).

Working hours:

36 hours per week

Shift hours: 10pm - 7am

Four nights on, four off

• Be part of award-winning team in a beautiful boutique hotel, where your individuality is celebrated, and your contributions are valued.
• Company Induction and full training provided.
• Enjoy a supportive work environment that encourages creativity, growth and personal development.
• Opportunity to take ownership of your role and make a real impact on the guest experience.
• Competitive pay rates, benefits and perks, including discounts on food and drink and accommodation.
• O pportunities for career advancement within our growing company.
• 28 days holiday (inclusive of Bank Holiday).

Working hours: 36 hours per week Shift hours: 10pm - 7am Four nights on, four off A fun and dynamic workplace culture where laughter is encouraged, and every day brings new opportunities for adventure and connection.

If you are ready to bring your passion for people and hospitality and your unique spark to our team. We’d love to hear from you!