Night Manager

Canopy London; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job description

Senior Night Manager at Canopy by Hilton London City

We have an exciting opportunity for an experienced Night Manager to join the team at Canopy by Hilton London City.

Reporting to the Front of House Manager, you will be fully responsible for the Hotel's operation.

About the role

Reporting to the Front of House Manager, you will ensure the smooth and efficient running of the hotel overnight and be responsible for the safety of our guests and business, attend to all guests needs while ensuring that the Night Audit functions are completed as required by the brand standards.

• Take ownership of the hotel and the teams across all the departments
• Have extensive experience with Property Management Systems, (ONQ experience desirable)
• Implement, review and control departmental policies, SOPs and other training programmes ensuring they are in line with UK regulations and Hilton's standards.
• Responsible for controlling the departmental budget, ensuring that productivity and performance levels are attained.
• Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations.
• Lead the team in the day-to-day operations, ensuring high quality, maintaining & exceeding standards and meeting the expectations of the guests.
• Ensure compliance with all Front of House standards and procedures including all relevant Brand Standards.
• Ensure the team is trained regularly and adheres to all hotel policies and procedures including H&S and Fire Safety.
• Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Encourage and build mutual trust, respect, and cooperation among team members. Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front with a positive can-do attitude.

About the candidate

A qualified Night Manager with experience in Hilton Hotels and at least 2 years experience in the upscale market in a similar role. Comprehensive knowledge of OnQ PMS is highly desirable. Hotel opening experience is also highly desirable.

• You will be a strong relationship builder and be confident in any decision-making process.
• You will demonstrate a positive leadership style and creative thinking. You will be an advocate of empowerment and have the ability to motivate the team and develop a strong succession plan.
• You will have the ability to communicate internally with relevant departments to ensure the team is set up for success, be able to work under pressure and adapt according to business needs.
• You will be a dynamic team player with a flexible approach and have experience in managing a team to successfully achieve the hotel's goals.
• You must have outstanding planning skills. We want you to be able to manage multiple projects at once with close attention to detail and willingness to be flexible.
• You will enjoy solving problems swiftly with creative solutions, offering advice and support.
• You will be passionate about providing exceptional customer service, lead by example and be able to create a positive atmosphere for the team.

About the hotel

Canopy is an upscale lifestyle brand of Hilton and is the energizing hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton's Canopy Brand in the UK.

Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are care, constant innovation, communication and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing in order to reach their true potential, both in our industry and within the broader community.

What We Offer our Enthusiasts:

• Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
• F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
• Birthday bonus! £50 or 1 Day Holiday!
• Free Access to Perkbox Platform to enjoy amazing deals and discounts from retail, entertainment, and travel up to 30% & 50%
• Free medical healthcare plans (Health Cash Plans) give access to free medical care such as Dentist, Optic and Physio
• Recruit a friend scheme
• Cycle to work scheme tax-free and Tech scheme
• Free Access to Hospitality Action services (Financial, legal, and mental health support)
• Free Uniform Provided and Meals
• Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornell, LinkedIn Learning and Hilton University
• Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!

(Terms and Conditions apply to all benefits)

If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative!

4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

No agencies please.