Night Manager

Apex City of Edinburgh Hotel; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

Apex City of Edinburgh Hotel est à la recherche d'un Night Manager passionné pour rejoindre notre équipe à Édimbourg. Dans ce rôle, vous serez responsable de la satisfaction des clients, de la gestion des opérations de nuit et de l'encadrement de votre équipe. Nous recherchons une personne ayant une expérience pertinente, des compétences en gestion, ainsi qu'une forte attention aux détails pour offrir une expérience client exceptionnelle. Rejoignez-nous pour faire partie d'une culture d'équipe dynamique et innovante. Nous avons hâte de vous accueillir dans la famille Apex!

Benefits

29 jours de congé

Formation dès le premier jour

Événements et célébrations pour les employés

Accès à la salle de sport et aux piscines

Bonus de référence de 200 £

Qualifications

• Expérience antérieure dans un environnement d'accueil ou de nuit est essentielle.
• Connaissance de l'industrie hôtelière.
• Capacité à fournir un excellent service et à être centré sur le client.
• Connaissances des procédures de santé et de sécurité.

Responsibilities

• Gérer l'exploitation nocturne de l'hôtel.
• Assurer la satisfaction des clients pendant leur séjour.
• Produire des rapports nocturnes.
• Superviser l'équipe de réception de nuit.

Skills

Service client

Gestion d'équipe

Attention aux détails

Multitâche

Tools

Infor Front Office system

Microsoft Office

Job description

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Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you'll also receive ......

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Contributions to a pension scheme
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting your Journey:

As a Night Manager,you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of guest satisfaction.

As Night Manager you will be responsible for delivering an excellent service to all Apex Hotel's guests whilst ensuring they are safe and secure during their stay.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Joining the dedicated Front Office department, you will:

• Ensuring all procedures are followed and all-night jobs are complete in support of the Cluster Night Manager.
• Act as Manager on Duty, responsible for the overnight operation of the hotel.
• Dealing with any guest enquiries efficiently and effectively.
• Producing nightly reports.
• Maintaining good awareness of all hotel areas.
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Ensure compliance with all Apex financial, privacy, data security and H&S procedures
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Supervise the team of Night Receptionists and proactively manage poor performance and act as a role model for your team

As a Night Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Night Manager. With this in mind, we are looking for a Night Manager who:

• Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential.
• Knowledge of the hospitality industry.
• Can deliver excellent service and is customer centric
• Knowledge of H&S procedures
• Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage.
• Proficient with Microsoft Office and IT systems.

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.

If you are interested, click apply. We look forward to hearing from you!