Night Manager

Surya Hotels; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Night Manager to oversee the safety and service quality during night shifts. Responsibilities include guest check-ins, handling emergencies, and supervising the Night Porter team. The ideal candidate will have significant hospitality experience and exceptional customer service skills. Join a family of hotels dedicated to exceeding guest expectations and promoting from within.

Benefits

Access to Employee Assistance Programme

WageStream—access wages as you earn

Discounted meals & stays across hotels

Retail and supermarket discounts

Development programme for advancement

Bike to work scheme

Increasing annual leave

Qualifications

• Experience of night working strongly preferred.
• Minimum 2 years in hospitality or similar role.
• Superb customer service skills, preferably from reception environment.

Responsibilities

• Ensure guest safety and satisfaction throughout the night.
• Manage night checklists and reception audits.
• Lead and supervise the Night Porter team.

Skills

Customer service skills

Detail-oriented

Calm under pressure

Job description

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We are seeking an enthusiastic, calm under pressure, Night Manager, usually working a 4 on 4 off pattern of night shifts, although other patterns considered.

In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Your NIGHT MANAGER responsibilities will include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of hotel property—check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
• Complete night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, prepare conference rooms and event space, check guests in and out, support guest queries, handle late service and early morning wake calls, and commence breakfast setup as required.
• Attend to incidents during night service—responsible for checks and attendance in case of emergency services attendance.
• Liaise with management regarding incidents, safety of guests and sites.
• Act as an ambassador and duty manager responsible for site and team.
• Lead Night Porter team across their multiple shifts and times.

Experience and skills for role:

• Experience of Night Working (considerably advantageous).
• Superb customer service skills—experience on a reception desk or similar is highly advantageous.
• Minimum 2 years hospitality experience preferred.
• Experience of presenting an environment that exceeds guest expectations.
• Excellent punctuality and attention to detail.

Dragonfly Hotels have a simple philosophy: economy with excellence. We do the basics brilliantly, with a splash of panache for good measure. In four key east of England locations, we deliver comfort, convenience, and efficient, switched-on service at sensible prices, so you can do more with your trip, whether for business, leisure, or both.

Our Peterborough hotel is ideal for a short break or business trip, with 70 rooms overlooking a serene lake, home to Peterborough’s international Rowing Course.

With experience in guest services, the ability to check guests in and out on systems, and a calm, methodical manner to ensure guest and property safety during night shifts, you may be just the person we're looking for!

You will be an integral part of our hotel management team, aiming to exceed guest needs and deliver great service while managing multiple demands and tasks.

We offer you:

• Access to Employee Assistance Programme—support available 24/7.
• WageStream—access your wages as you earn or save as you earn.
• Discounted meals & stays across all our hotels in the UK—up to 50% off.
• Retail and supermarket discounts.
• A development programme to help you become a “Hospitality Superstar”. We promote from within, including apprenticeships and professional training.
• Bike to work scheme.
• Increasing annual leave.

As part of Flying Trade Group's family of businesses, we own and operate 13 hotels and bars across East Anglia and Surrey. We're a diverse, dynamic group with lots happening—come join us!