Night Manager

Accor Hotels; Bridgwater; On-site; GBP 27,000; Full time

Job summary

Accor Hotels is seeking a Night Manager for their Mercure Bridgwater property. This role includes overseeing hotel operations overnight, ensuring guest satisfaction, and managing security. Ideal candidates will have hospitality experience, strong problem-solving abilities, and excellent communication skills.

Benefits

Up to 4 Free nights in Accor Hotels per year

Discounted rooms in all Accor Hotels Worldwide

15% Off at all Accor Restaurants or Bars

Access to employee discount platform

Qualifications

• Experience in a similar night or front desk role preferred.
• Ability to work independently and make decisions.
• IT literate; knowledge of hotel PMS systems is an advantage.

Responsibilities

• Oversee nightly operations and ensure procedures are followed.
• Handle guest check-ins/outs and security checks.
• Prepare daily reports and liaise with reception for handover.

Skills

Problem Solving

Communication

Customer Service

Organizational Skills

Attention to Detail

Job description

Company Description

The Mercure Bridgwater Hotel is located in the heart of Bridgwater town center and offers 119, 4 star bedrooms and is complimented by a Marco Pierre White Steakhouse Bar and Grill. Part of Accor Hotels, Mercure Bridgwater offers contemporary accommodation, excellent facilities and are committed to providing excellent guest experiences 24/7.

Job Description

Take the Lead as Night Manager at Mercure Bridgwater

We are currently seeking a confident, responsible, and service-driven Night Manager to join our team. As Night Manager, you will be responsible for the smooth operation of the hotel during overnight hours, ensuring the safety, comfort, and satisfaction of our guests throughout the night (10pm-6.30am).

Key Responsibilities:

• Oversee the hotel’s nightly operations, ensuring all procedures are followed correctly

• Welcome late arrivals and process night check-ins and check-outs

• Conduct regular security checks of the building and public areas, ensuring guest and staff safety at all times

• Handle guest requests, enquiries, and emergencies professionally and efficiently

• Prepare and reconcile daily reports, balancing accounts and processing end-of-day procedures

• Liaise with the Reception team to ensure a seamless handover to the morning shift

About You:

• Previous experience in a similar night or front desk role within hospitality is preferred

• Strong problem-solving skills and the ability to stay calm under pressure

• Excellent communication and customer service skills

• Highly organised with good attention to detail and numeracy skills

• Ability to work independently and confidently make decisions overnight

• IT literate; knowledge of hotel PMS systems an advantage (full training provided)

Successful candidates will undergo a basic DBS check (which we will pay for) which must be passed for probation to besuccessful.

Additional Information

We’re offering:-

·Salary: £26,582 / year (40h permanent contract)

· Up to 4 Free nights in Accor Hotels for every year of your employment

· Discounted rooms in all Accor Hotels Worldwide

· Discounted rate at all Legacy Hotels

· 15% Off your final bill in every Accor Restaurant or Bar

· 35% Discount in all MPW Restaurants

· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.