Night Manager

MERCURE; Bridgwater; On-site; GBP 27,000; Full time

Job summary

Join a dynamic team as a Night Manager at Mercure Bridgwater, ensuring guests' safety and satisfaction during overnight hours. This role encompasses overseeing hotel operations, handling guest inquiries, and conducting security checks. Ideal candidates will possess strong problem-solving and communication skills with a background in hospitality.

Benefits

Free nights in Accor Hotels

Discounted rooms in Accor Hotels

Discounted dining at Accor Restaurants

Access to employee discount platform

Qualifications

• Previous experience in a similar night or front desk role within hospitality is preferred.
• Strong problem-solving skills and the ability to stay calm under pressure.
• Excellent communication and customer service skills.

Responsibilities

• Oversee the hotel’s nightly operations, ensuring all procedures are followed correctly.
• Welcome late arrivals and process night check-ins and check-outs.
• Conduct regular security checks of the building and public areas.

Skills

Problem-solving

Communication

Customer Service

Organizational Skills

Tools

Hotel PMS systems

Job description

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Take the Lead as Night Manager at Mercure Bridgwater

We are currently seeking a confident, responsible, and service-driven Night Manager to join our team. As Night Manager, you will be responsible for the smooth operation of the hotel during overnight hours, ensuring the safety, comfort, and satisfaction of our guests throughout the night (10pm-6.30am).

Key Responsibilities:

Oversee the hotel’s nightly operations, ensuring all procedures are followed correctly

Welcome late arrivals and process night check-ins and check-outs

Conduct regular security checks of the building and public areas, ensuring guest and staff safety at all times

Handle guest requests, enquiries, and emergencies professionally and efficiently

Prepare and reconcile daily reports, balancing accounts and processing end-of-day procedures

Liaise with the Reception team to ensure a seamless handover to the morning shift

About You:

Previous experience in a similar night or front desk role within hospitality is preferred

Strong problem-solving skills and the ability to stay calm under pressure

Excellent communication and customer service skills

Highly organised with good attention to detail and numeracy skills

Ability to work independently and confidently make decisions overnight

IT literate; knowledge of hotel PMS systems an advantage (full training provided)

Successful candidates will undergo a basic DBS check (which we will pay for) which must be passed for probation to besuccessful.

Job Description

Take the Lead as Night Manager at Mercure Bridgwater

We are currently seeking a confident, responsible, and service-driven Night Manager to join our team. As Night Manager, you will be responsible for the smooth operation of the hotel during overnight hours, ensuring the safety, comfort, and satisfaction of our guests throughout the night (10pm-6.30am).

Key Responsibilities:

• Oversee the hotel’s nightly operations, ensuring all procedures are followed correctly

• Welcome late arrivals and process night check-ins and check-outs

• Conduct regular security checks of the building and public areas, ensuring guest and staff safety at all times

• Handle guest requests, enquiries, and emergencies professionally and efficiently

• Prepare and reconcile daily reports, balancing accounts and processing end-of-day procedures

• Liaise with the Reception team to ensure a seamless handover to the morning shift

About You:

• Previous experience in a similar night or front desk role within hospitality is preferred

• Strong problem-solving skills and the ability to stay calm under pressure

• Excellent communication and customer service skills

• Highly organised with good attention to detail and numeracy skills

• Ability to work independently and confidently make decisions overnight

• IT literate; knowledge of hotel PMS systems an advantage (full training provided)

Successful candidates will undergo a basic DBS check (which we will pay for) which must be passed for probation to besuccessful.

Additional Information

We’re offering:-

·Salary: £26,582 / year (40h permanent contract)

· Up to 4 Free nights in Accor Hotels for every year of your employment

· Discounted rooms in all Accor Hotels Worldwide

· Discounted rate at all Legacy Hotels

· 15% Off your final bill in every Accor Restaurant or Bar

· 35% Discount in all MPW Restaurants

· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.