Night Manager

Ashford International Hotel & Spa; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join the Ashford International Hotel & Spa as a Night Manager, ensuring exceptional guest service while supervising hotel operations overnight. The ideal candidate should have front-of-house experience and a commitment to maintaining high-quality standards. Enjoy perks like free health club membership, discounts across The QHotels Collection, and more in an inclusive work environment.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts in hotels

Support with training & professional qualifications

Various learning & development opportunities

Access to an Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Experience in front office, reception, or front-of-house roles.
• Strong people management skills.
• Ability to maintain quality and standards.

Responsibilities

• Ensure smooth hotel operations overnight.
• Conduct night audits and manage duty operations.
• Provide high standards of guest service.

Skills

Outstanding customer service skills

Quality & standards driven

People management experience

Job description

Social network you want to login/join with:

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

What will I do?

You will ensure that the hotel operation runs smoothly and efficiently overnight. You will carry out night audits and duty management duties while ensuring all guests receive the highest standards of guest service.

Is this the role for me?

• Previous experience within a front office, reception, or front-of-house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills

Curious to find out more?

Ashford International Hotel & Spa is located in Ashford, Kent, near London. It is a 4-star, 179-bedroom property with amenities including Horizon restaurant, Quench bar, afternoon tea, private dining, and event spaces. Leisure facilities include a gym, pool, jacuzzi, steam room, and Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require reasonable adjustments during the recruitment process, please let us know.

We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.