Night Manager

Radisson Hotel Group; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Radisson Hotel Group is seeking a Night Manager to lead the guest relations team at our Aberdeen location. This role is crucial for ensuring exceptional guest experiences and satisfaction. The ideal candidate will exhibit strong leadership skills with a positive 'Yes I Can!' attitude and a fervent commitment to outstanding service. Join us to create memorable moments and be part of a dynamic team focused on growth and development.

Benefits

Competitive compensation and benefits package

Special rates for team members and their families

Development plans with unlimited access to learning modules

Complimentary meal on duty

Contributory pension scheme

28 days holiday for full-time team members

Access to leisure, pool, and gym facilities

Qualifications

• Flexible and positive attitude a must.
• Eye for detail and creative problem-solving skills.
• Experience in a similar position beneficial but not essential.

Responsibilities

• Manage guest relations team to ensure exceptional service delivery.
• Anticipate guest needs and maintain satisfaction throughout their stay.
• Lead by example and ensure highest standards of productivity.

Skills

Flexibility

Positive attitude

Creativity

Detail-oriented

Teamwork

Verbal communication

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Night Manager to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Night Manager

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures, and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme
• Fantastic opportunities to progress
• 28 days holiday for full-time team members
• Free use of our leisure, pool, and gym facilities at off-peak times where applicable

The Night Manager Role

Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Night Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will manage our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy, and have the personality to host the late show, whilst managing performance and productivity
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

As Night Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Night Manager

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!