Night Lounge Cleaner - London Gatwick Airport

No.1 Lounges; Wootton Bridge; On-site; GBP 10,000 - 40,000; Full time

Job summary

A premier airport lounge provider in Wootton Bridge is seeking a Night Lounge Cleaner to ensure the lounge is pristine at all times. The role involves deep cleaning after hours, engaging with guests, and maintaining high standards of cleanliness and hospitality. Ideal candidates will have experience in similar environments and a proactive approach to their work. Benefits include paid holidays, healthcare schemes, and employee rewards.

Benefits

28 days paid holiday annually

Company cash-back healthcare scheme

Complimentary staff meals during shifts

5 complimentary lounge visits annually

Discounted gym memberships

£50 monthly employee recognition voucher

Qualifications

• Willingness to help out in every section and give special attention to needed areas.
• Must maintain high cleanliness standards at all times.
• Ability to engage guests with a friendly demeanor.
• Flexibility and ability to follow set procedures.

Responsibilities

• Deep-cleaning tasks when the lounge is closed.
• Maintain total customer satisfaction according to company standards.
• Replenish guest amenities and toiletries.
• Engage with guests warmly and professionally.

Skills

Attention to detail

Strong guest engagement

Proactive work style

Experience in hospitality

Job description

Overview

You are a key player in the team and you ensuring our lounges are pristine-clean at all times. You pride yourself on the lounge being spotlessly clean front & back, it's always guest ready. As a Night Lounge Cleaner, when starting and ending your shift, you will be working with the lounge team, engaging with each guest to ensure that we deliver a great experience every time. This is a multi-skilled role with a focus on the below areas.

Responsibilities

• Deep-cleaning tasks to be carried out when the lounge is closed.
• Maintain total customer satisfaction and meet company standards.
• Use cleaning products in a safe manner.
• Follow cleaning procedures including use of equipment and Health & Safety in the workplace including Control of Substances Harmful to Health (COSHH).
• Keep public areas clean and tidy.
• Carry out all cleaning duties in the lounge floors, emptying bins. Replenish guest amenities, toiletries, and towels in a timely manner.
• Ensure the services, hygiene, cleanliness, and tidiness of the Lounge are achieved.
• Help clean tables after customer use (when the lounge is open).
• Work as part of a team, helping others out when required.
• Willing to help out in every section and give special attention to an area when needed.
• Ensure attention to detail is high; everything has a place and is polished to perfection.
• Always be prepared with the right products to fulfil the task at hand.
• Engage with guests, greet every guest with a hello, a smile, and say goodbye.
• Ensure that each toilet area is cleaned and sparkling.
• Maintain a friendly, welcoming & professional approach.
• Work on initiative.
• Ability to follow set procedures and plans.
• Flexibility and planning.
• Experience in delivering premium hospitality.
• Experience working to a shift pattern.

Qualifications

• Willingness to help out in every section and give special attention to areas when needed.
• Attention to detail; everything has a place and is polished to perfection.
• Ability to be proactive and ensure you have the right products available for tasks.
• Strong guest engagement, greeting and farewell appropriately.
• Experience in hospitality or similar environments is preferred.
• Ability to work to a shift pattern.

Benefits

• 28 days paid holiday annually.
• Company cash-back healthcare scheme for expenses such as dental, optical and therapy treatments.
• Complimentary staff parking provided at the airport whilst on shift.
• Complimentary staff meals during your shift.
• 5 complimentary lounge visits each year.
• Discounted Gym Memberships (check local gyms for discounts).
• Access to Touchdown Website for discounted holidays, flights and cruises.
• 25% discount for lounge visits for friends and family.
• Employee of the Month Reward & Recognition scheme — £50 voucher monthly.
• 24-hour confidential employee assistance programme for personal or work-related problems.
• Workplace Pension Scheme with Aviva (automatic enrolment if aged 22 to state pension age).
• Annual flu jabs.
• Refer a friend to No1 Lounges and receive £300 when they pass probation.