Night Leader

Allscreens Nationwide Ltd; Broadstairs; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Early wage withdrawal

Food & drink discounts 25%

Overnight stays discount 25%

Shop discounts via Visitor Centre

Sheps Hut discounts

Mental health platform access

Company pension

Career development opportunities

Flexible working hours

Job summary

Shepherd Neame’s Royal Albion in Broadstairs is seeking a Night Porter to keep the property safe, clean and welcoming through the night. You’ll welcome late arrivals, monitor security, handle guest queries, and prepare spaces for the next day’s service.

This role suits someone reliable, organised and prepared to work independently, with flexible hours and opportunities to develop within our pubs, brewery and support teams.

Qualifications

• Pride and passion – take responsibility and deliver on tasks.
• Sheps Spirit – calm, reassuring presence overnight.
• Authenticity – manage priorities and work efficiently.

Responsibilities

• Welcome and assist guests during late check-ins and early check-outs.
• Monitor the premises to ensure safety and security throughout the night.
• Handle guest queries and resolve issues promptly and professionally.
• Carry out cleaning and housekeeping tasks to maintain high standards.
• Prepare areas for the next day’s service and assist with early breakfast set-up.
• Report any maintenance or safety concerns promptly.

Skills

Customer service

Security awareness

Cleaning

Job description

Night Porter – Keep Things Running Smoothly Overnight with Britain’s Oldest Brewer!

At Shepherd Neame, we know that great service doesn’t stop when the sun goes down. As a Night Porter, you’ll play a vital role in ensuring the safety, security, and comfort of our guests during the night. You’ll be the point of contact for late arrivals and early departures, while keeping the property secure and presentable.

This is a fantastic opportunity for someone who is reliable, organised, and enjoys working independently.

Where You’ll Be Working

The Royal Albion is an historic seafront hotel situated in the heart of Broadstairs, Kent. Dating back to 1760, the Shepherd Neame hotel has 20 elegant and spacious bedrooms and boasts a commanding position on the clifftop overlooking Viking Bay. Our guests can dine in our popular Ballard’s Coffee Lounge or our main bar and restaurant areas.

What You’ll Do

• Welcome and assist guests during late check-ins and early check-outs.
• Monitor the premises to ensure safety and security throughout the night.
• Handle guest queries and resolve issues promptly and professionally.
• Carry out cleaning and housekeeping tasks to maintain high standards.
• Prepare areas for the next day’s service and assist with early breakfast set-up.
• Report any maintenance or safety concerns promptly.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great Night Porter:

• Pride and Passion – you take responsibility and pride in getting the job done.
• Sheps Spirit – you bring a calm and reassuring presence overnight andgo the extra mile to make guests feel safe and comfortable.
• Authenticity – you can manage priorities and work efficiently.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity - values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the night shift?