Night Intensive Housing Officer (£13.08 per hour) 20 - 30 hours a week (options for 2 or 3 nigh[...]

BCHA; Exeter; On-site; GBP 1,000; Part time

Job summary

A leading company is seeking a Night Intensive Housing Officer to provide vital support to individuals facing homelessness. This role involves creating a safe environment, assisting customers with practical needs, and promoting independence while working during late-night hours. The position offers flexible shift options and ensures comprehensive training to empower employees to deliver high-quality service.

Qualifications

• Must have a positive can do attitude to achieve best outcomes.
• Willing to learn about 'homelessness'.
• Similar 'lived experience' is desirable.

Responsibilities

• Be the first point of contact overnight for customers.
• Create a safe and inclusive environment.
• Support customers with practical needs and encourage independence.

Skills

Positive can do attitude

Empathy

Compassion

Communication

Job description

BCHA are a diverse and growing specialist housing, learning and support provider. We provide support to our customers who may be facing a range of issues such as homelessness, domestic abuse, mental health, substance misuse, and human trafficking.

BCHA provide temporary accommodation in Exeter, and are looking for a Night Worker to join our small and supportive team.

BCHA offer competitive rates of pay and a full induction including a high level of tailored training in every aspect of the position to ensure that all staff are supported to provide the best quality of service.

Position:

Are you passionate about creating a safe, welcoming, and supportive environment for people experiencing homelessness?

Join our team as a Night Intensive Housing Officer and be a vital part of someone’s journey to stability and independence.

This is more than just a night shift—it’s a chance to provide meaningful support to individuals facing some of life’s toughest challenges. You’ll be working directly with customers in our Homelessness service, helping them feel secure, heard, and empowered.

What You’ll Be Doing:

Be the first point of contact overnight, offering a calming and reassuring presence to Customers.

Create a safe and inclusive environment for customers..

Support customers with practical needs while encouraging self-management and independence.

De-escalate situations with empathy and professionalism, promoting safety for all.

Record accurate and timely notes to support joined-up working with the wider support team.

Work collaboratively with local services, signposting and referring where appropriate.

Respond with compassion to those in emotional distress or crisis.

Ensure confidentiality, uphold professional boundaries, and champion dignity at all times.

Promote community engagement, well-being activities, and life skills that support long-term progress.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Requirements:

Please come and work with us if:

• you have a positive can do attitude to achieve best outcomes;
• you want to learn and develop your understanding of ‘homelessness’;
• you have similar ‘lived experience’ and now want to give back to others;
• you already work shifts but would want or need a change of environment;
• you are a student needing some direct work experience to support your learning;
• you have completed a college course and are looking to start your career;
• you are a volunteer or relief worker looking to step into full time permanent work
  
  

Other information:

20 - 30 hours a week (options for 2 or 3 nights a week)

Alternatively 4 on 4 off (37.5 hours)

Mon - Fri 22.00pm - 08.00am

Sat - Sun 20.00pm - 08.00am

£13.08 an hour