Night House Host/Receptionist

Locke Hotels; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Job summary

Locke Hotels seeks a night reception team member to enhance guest experiences at their intimate Edinburgh location. The ideal candidate is a natural host with strong organisational skills, dedicated to making guests feel welcomed and informed. The role offers flexibility in working days and location, along with various employee benefits.

Benefits

Bonus scheme

Holidays with an option to buy more

Wellbeing benefits

Free nights in our properties

Recognition schemes

Pension

Company sick pay

Qualifications

• Natural host with next-level organisational skills.
• Ability to create seamless guest experiences.
• Friendly, approachable demeanor for guest interactions.

Responsibilities

• Create welcoming experiences for guests.
• Manage reservations and guest queries in person and online.
• Provide information on local attractions.

Skills

Organisational skills

Customer service

Communication

Adaptability

Job description

Be you. At work.

Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.

Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.

The role.

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Reporting to and supporting the Assistant General Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that...).

What it looks like;

• Creating tell-your-mates experiences for guests
• Being a friendly face and go-to person for guests, contractors and visitors
• Inspiring and informing guests on local attractions and goings-on
• Welcoming guests when you check them in and leaving a great impression when you check them out
• Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
• Handling out-of-hours guest queries for other edyn properties

Values you’ll share;

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play
• Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
• Recognition of humanity in yourself and others to learn fast, evolve and grow

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, recognition schemes, pension (the tax efficient way), company sick pay and benefits tailored to your needs.

When and Where?

We believe in working flexibly - this includes flexibility in work location, days (including weekends and bank holidays in operations), and hours. This may be ad hoc or permanent. Ask your recruiting manager or see our careers page for more.

From city to tranquility, in just a few steps. This is Eden Locke - a peaceful haven for sleeping, working, and living, minutes from Edinburgh’s main sites.

Set behind a grand Georgian façade, Eden Locke has just 72 apartments, making it our most intimate Locke location. But what it lacks in size, it more than makes up for in style and beauty.

About Edyn

Our vision is to create sanctuaries across European cities, providing a sense of belonging to the free-thinking urbanite in all of us. Each of our brands - Locke, SACO, and Cove - is rooted in the local neighborhood, offering vibrant experiences and connections that nourish and enliven the soul. To learn more about working at Edyn, visit https://www.findingedyn.com/start-here-go-anywhere