Night Hotel Receptionist – 5* Boutique Hotel

The Megaro Hotel; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Megaro Hotel, a vibrant boutique hotel near Kings Cross, is seeking an experienced Night Hotel Receptionist. The role involves ensuring guest satisfaction through exceptional service, managing security, and handling reservations using Rezlynx. Candidates should possess strong communication skills and a passion for hospitality.

Qualifications

• Must possess comprehensive knowledge of Rezlynx PMS.
• Experience in checking arrivals lists and cash handling is required.
• Fluency in English, both oral and written.

Responsibilities

• Monitor security and respond to emergency situations.
• Assist guests and maintain prompt communication.
• Ensure department is adequately briefed and organized.

Skills

Excellent presentation skills

Interpersonal skills

Attention to detail

Communication skills

Customer service

Tools

Rezlynx

Standard PC packages

Job description

NightHotel Receptionist – 5* Boutique Hotel

Kings Cross

Born in March 2007, The Megaro Hotel is a 49-bedrooms boutique hotel. Part of St Pancras Hotels group, this is a unique property, unique in its style, combining art, luxury, and exclusivity under one roof. The Megaro proudly holds the world’s largest external hotel mural, seen and acknowledged by international artists.

We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role.

The receptionist will be working on-site 4 days a week (12 hrs shifts – 48 hrs per week), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well presented and extremely knowledgeable, and passionate about 5-star service.

The role reports directly to the Night Managers and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately always briefed so communication is key.

The Night Receptionist will:

• Possess comprehensive knowledge of the company PMS system, Rezlynx.
• Possess excellent presentation and interpersonal skills.
• Skilled in checking arrivals lists, credit limit reporting and cash handling.
• Knowledge of standard PC packages and computerized reservations systems.
• Proficient in handling general clerical and administrative tasks.
• Be flexible, will have great attention to detail.
• possess the ability to work independently.
• Excellent command in English, both in oral and written.

• be extremely knowledgeable in regards to the company services, standards & products.
• commercially and financially astute.
• provide exceptional customer service and unforgettable experience.

If you are looking for a vibrant, quirky operation, no need to look any further.

Apply today and begin a new adventure with us.