Night Host

The Scarlet Hotel; Newquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-owned Cornish hotel is looking for a Night Host to join their supportive team. The role involves welcoming guests, managing room service, and ensuring safety during the night. Ideal candidates should have excellent communication skills and a passion for hospitality. Competitive pay, tips, and training opportunities are offered, along with on-site accommodation and discounts on food and beverages.

Benefits

Competitive hourly pay plus tips

28 days of paid holiday per year

40% off food and drinks

On-site accommodation available

Qualifications

• Experience in hospitality or similar role preferred but not required.
• Strong spoken and written English skills.
• Must be physically fit to navigate hotel grounds.

Responsibilities

• Welcome late arrivals and assist early check-outs.
• Deliver room service and support Food & Beverage team.
• Conduct security patrols to ensure site safety.

Skills

Excellent communication

Problem-solving

Hospitality experience

Job description

Join Our Team as a Night Host

If you're someone who takes pride in looking after others, is a bit of a night owl, and enjoys being part of a friendly, supportive team this could be the perfect role for you.

Our Night Hosts are a vital part of our Front of House team, offering care, reassurance, and excellent hospitality through the quieter hours. You’ll be working across two very special hotels:

Scarlet – a peaceful, adults-only eco-sanctuary focused on wellbeing and natural living
Bedruthan – a vibrant, creative space for families, friends, and adventurers of all kinds

What You'll Be Doing

No two nights are quite the same but here's a taste of what your shift might involve:

Giving late arrivals a warm welcome and making early check-outs as smooth as possible

Answering phone calls quickly and helpfully, with a calm and clear approach

Delivering room service, helping run trays, and supporting the Food & Beverage team

Making sure guest bills, payments, and reception floats are accurate and up to standard

Keeping reception and public areas clean, tidy, and looking their best

Carrying out regular security patrols to ensure the site is safe and secure overnight

Staying calm and collected in any unexpected or challenging situations

Responding to guest requests with care, and passing on any feedback during shift handovers

Reporting maintenance issues and ensuring follow-ups are complete and communicated to guests

Using basic computer skills and sound numeracy to manage admin tasks reliably

You’ll need to be physically fit, as the role involves moving around thehotel grounds that are built into a steep hillside. There’s also nightly cleaning and tidying throughout the hotel to help prepare everything to be perfect for our early risers.

As part of this role, completing a first aid course is essential and mandatory, these certifications ensure you're fully equipped to keep our guests and team safe at all times.

Who We’re Looking For

We're after someone who’s friendly, proactive, and genuinely enjoys making people feel looked after. Ideally, you’ll be:

Confident, positive, and calm under pressure

A natural problem-solver, always looking for helpful solutions

A great communicator with solid spoken and written English skills

Experienced in hospitality or a similar role — although we’re happy to train the right person

Passionate about creating memorable guest experiences

Someone who thrives as part of a hardworking, supportive team

Why Work With Us?

We’re a family-owned, independent Cornish business, and we believe in putting our people first. From warm welcomes to long-service perks, we do our best to make this a place where you’ll feel proud to work. Here’s what you can look forward to:

A people-focused, supportive work environment

Learning and development opportunities, with room to grow your career

Competitive hourly pay plus tips

A permanent contract with 28 days of paid holiday per year

Long service rewards — enjoy a free stay at Bedruthan after your first year!

40% off food and drinks when you dine at our hotel

On-site accommodation available

Hospitality rewards and discount partnerships

If this sounds like your kind of role, we’d love to hear from you. Come join a team that truly values you, in a place where every day brings something a little different.