Night Helpdesk Operator – Oxford

PRS LTD; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Night Helpdesk Operator to join their team in a busy hospital environment in Oxford. This full-time position involves handling calls and requests from hospital staff, ensuring smooth operations during overnight shifts. Ideal candidates are organised, calm under pressure, and possess excellent communication skills. You will be responsible for logging service requests, providing accurate information, and supporting various teams. This role offers a dynamic work environment with flexible hours, making it perfect for those who thrive in a fast-paced setting.

Qualifications

• Experience in a call centre or similar customer-focused role.
• Great attention to detail and accurate record keeping.

Responsibilities

• Answer phone calls and emails promptly.
• Log all service requests accurately using our system.
• Keep staff updated on the status of their requests.

Skills

Customer Service

Attention to Detail

Communication Skills

Multitasking

Job description

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Night Helpdesk Operator – Full Time Location: Oxford (Hospital Setting)

Hours: 40 hours per week (5 x 8-hour shifts) – OVERNIGHT SHIFTS

Pay: £12.21 per hour | £15.00 per hour for evenings, weekends & bank holidays

Are you organised, calm under pressure, and great with people? We’re looking for a Helpdesk Operator to join our team, working in a busy hospital environment in Oxford. You’ll play a key role in keeping everything running smoothly by handling calls and requests from hospital staff and ensuring they get to the right team quickly.

What You’ll Do:

• Answer phone calls and emails promptly (within agreed timeframes)
• Log all service requests accurately using our system
• Pass requests to the correct department and follow up on their progress
• Keep staff updated on the status of their requests
• Work closely with different teams including Housekeeping, Porters, and Maintenance
• Provide clear and accurate information to callers
• Support the team with general admin tasks
• Refer any issues you can’t resolve to the right contact

What We’re Looking For:

• Previous experience in a call centre or similar customer-focused role
• Great attention to detail and accurate record keeping
• Friendly, calm, and professional communication skills
• Comfortable working under pressure and multitasking
• Flexible approach to working hours – we operate 24/7/365
• Confident with both spoken and written English

This is a full-time role (minimum 40 hours per week) and includes working some evenings, weekends, and bank holidays.
Yazmin Cole

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