Night Guest Services Assistant

Holiday Inn Express Limehouse; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel in London is seeking a Night Guest Services Assistant to ensure guests have a comfortable stay overnight. Responsibilities include welcoming guests, managing check-ins, and performing night audits. The ideal candidate should be friendly, detail-oriented, and able to work independently throughout the late hours. This role offers numerous employee benefits including discounted stays and flexible work arrangements.

Benefits

Discounted hotel room rates

Enhanced maternity leave

Social and wellness events

Free meals on duty

Qualifications

• Comfortable working late hours.
• Good with numbers and handling nightly audits.
• Ability to manage guest needs and unexpected situations.

Responsibilities

• Welcome late-arriving guests and assist with check-ins.
• Handle night audits and end-of-day reports.
• Monitor safety and security for guests.

Skills

Friendly and welcoming

Detail-oriented

Reliable under pressure

High energy and adaptability

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

AN EVENING IN THE LIFE OF NIGHT GUEST SERVICES ASSISTANT ATOUR HOTEL

What you'll be doing...

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

WHAT WE NEED FROM YOU

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.