Night Guest Service Manager - Hampton by Hilton

RBH; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hotel management company in Manchester is seeking a Night Guest Service Manager to oversee hotel operations and ensure high-quality service. This role involves leading the Night Team, managing guest relations, and maintaining safety standards during night shifts. The ideal candidate should have strong leadership skills and experience in hotel management. Offers include flexible working arrangements and discounted hotel rates.

Benefits

Discounted hotel rates for staff

Extra holiday days for your birthday

Flexible working arrangements

Pension scheme

Free meals on duty

Qualifications

• Experience in hotel operations management.
• Ability to lead and motivate a team.
• Strong communication and problem-solving skills.

Responsibilities

• Manage hotel operations and maximize profitability.
• Lead and develop the Night Team for high service standards.
• Handle guest relations and ensure building safety.

Skills

Leadership

Communication

Customer service

Problem-solving

Job description

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Night Guest Service Manager - Hampton by Hilton, Manchester

Client: RBH

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 744dd58836f0

Job Views: 29

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Hampton by Hilton Manchester Northern Quarter, 41 Rochdale Road, Manchester, Lancashire, M4 4HT

Join Our Family

At RBH, we believe our people are our biggest assets and value diversity, health & wellbeing, sustainability, and individuality. We are rated Top 30 Best Places to Work in Hospitality and are passionate about industry excellence. We are looking for new talent to join us.

Role Overview

Reporting to the Senior Guest Services Manager, your daily responsibilities will include managing hotel operations, maximizing profitability, ensuring customer satisfaction, and meeting health and safety standards. You will manage and motivate the hotel team, ensuring staff are trained to brand standards.

Key Responsibilities

• Lead and develop the Night Team to ensure high standards of service and sales
• Perform Duty Management shifts, ensuring appropriate staffing levels
• Maintain clear communication across departments
• Manage guest relations, handle complaints and compliments, and report to senior management
• Ensure building safety and security during night shifts

What We Offer

• Discounted hotel rates for staff and family/friends
• Extra holiday days for your birthday
• Flexible working arrangements
• Pension scheme
• Free meals on duty, saving over £1000 annually

Learn more about our benefits by watching our employee benefits video.

Equal Opportunities

RBH Hospitality Management is committed to diversity and inclusion. We welcome applicants of all backgrounds and identities, fostering an inclusive, people-first culture.