Night Guest Service Manager

Assembly Hotel London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a passionate and innovative team at a premier London hotel as a Night Guest Service Manager. You will lead front desk operations, ensuring exceptional guest experiences and managing a dedicated team. With opportunities for growth, this position is ideal for motivated individuals looking to thrive in a fast-paced environment.

Benefits

Company pension scheme

Employee assistance program

Discounted stays at other properties

Refer a friend scheme

Further learning and training

Qualifications

• Minimum 2 years in a front office manager role in a similar property.
• Positive individual with can-do attitude and good English skills.

Responsibilities

• Ensure personal and memorable service to guests.
• Lead and motivate front desk staff, managing operational efficiency.
• Handle guest comments and maintain operational policies.

Skills

Customer Service

Team Leadership

Communication

Job description

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We are a passionate and creative company looking to bring
innovation into to our real-estate, hotels, and other parts of our business. If
your next role involves drive and passion for innovation, in a fast-paced
environment, then we would be delighted to hear from you.

We are recruiting
Night Guest Service Manager to support our night front office team.

Duties & Responsibilities:

• Ensure that the service offered to the guest is
  personal and memorable, that guest needs are anticipated, and requests followed
  up. Build relationships and loyalty with guests, ensuring that they want to
  return to the hotel. Connect with guests at every possible opportunity.
• Handle, follow up, seek closure and communicate
  any guest comments or complaints. Pass on to relevant HOD’s.
• Ensure all messages received for guests are
  passed on accurately and as quickly as possible.
• Lead by example, motivate and direct all Front
  Desk personnel in the execution of their duties to maximize operational
  efficiency. This includes training and development, performance management,
  monthly departmental meetings and regular appraisals.
• Have knowledge of and implement company policy
  and procedures with regards to FO in order to satisfy internal and external
  audit requirements. Regularly reviewing and updating Standard Operating
  Procedures.
• Liaise closely with the Night Guest Services
  Manager team ensuring full handovers occur and daily task are completed to
  prepare the shift operation.
• Ensure all necessary supplies are available for
  the front desk. Manage par stocks and order as required.
• Manage the front office budget and ensuring that
  finance administration including purchase orders and accepting delivery of
  orders is completed accurately and on time.
• Supervise the allocation of bedrooms with the
  housekeeping department.
• Ensure all team members build and effectively
  utilize guest history profiles.
• Work closely with the Operations manager and
  General manager to ensure standards are met and constantly reviewed

What Are We Looking for?

• A positive individual that is excited to be part
  of a fun Team
• Can do attitude and a good level of spoken and
  written English.
• Minimum 2 years in a front office manager role
  in a similar property

What We Offer You:

• Company pension scheme
• Employee assistance program and counselling
  sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme
• Further learning and training

Join Our Company!

You will be welcome to a workplace where we are motivated by
having fun at work! You will be rewarded with an environment that encourages
innovation, creativity, and outside-the-box thinking! There are plenty of
opportunities for when you're ready to grow your career with us.

Prior experience
within a similar role is essential and experience highly beneficial. Apply ASAP
if you want to join a fast-paced innovative UK company.