Night Guest Service Assistant - 32 hours

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player seeks a Night Guest Service Assistant to join their vibrant team at a modern hotel in London. This role offers a unique opportunity to engage in various tasks, from guest service to housekeeping, ensuring every guest enjoys a memorable experience. The company values diversity and well-being, providing a supportive environment where your personality and potential can shine. With flexible working arrangements and a range of enticing benefits, this position is perfect for those looking to grow in the hospitality sector while enjoying a dynamic work atmosphere.

Benefits

Discounted hotel rates

Extra holiday days for your birthday

Flexible working arrangements

Pension scheme

Free meals on duty

50% discount on Food & Beverage

Qualifications

• Experience in a customer-facing role is preferred.
• Computer literacy and a professional telephone manner.

Responsibilities

• Enjoy a varied role with a flexible approach.
• Deliver outstanding guest service through teamwork.

Skills

Customer Service

Computer Literacy

Professional Telephone Manner

Job description

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Night Guest Service Assistant - 32 hours, London

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Client:

RBH

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

378cb118de90

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Hampton by Hilton London Docklands, Docklands Road, London (East), London, E16 2QT

Join Our Family

At RBH, we believe our people are our biggest assets and value putting you first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart and contributes to our ranking among the Top 30 Best Places to Work in Hospitality. We are passionate about the industry and seek new talent to join our journey.

A Day in the Life of a Night Guest Service Assistant at Hampton by Hilton London Docklands

What you'll be doing...

Reporting to the Front Office Manager, you will enjoy a varied role with a flexible approach. Interested in learning how each department operates? At Hampton by Hilton London Docklands, you will take on roles such as Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping—no shift is the same!

Our team works together to deliver outstanding guest service through timely, efficient, knowledgeable, and remarkable service. We are enthusiastic, authentic, and care about teamwork and excellence.

What We Need From You

We prioritize personality & potential, but here are some requirements...

To succeed as a Night Guest Service Assistant, you should have:

• Experience in a customer-facing role is preferred. No experience? No problem — we will train you!
• Computer literacy and a professional telephone manner

What We Offer

Our benefits package is designed to support our people and culture...

• Discounted hotel rates for you and your friends & family
• Extra holiday days for your birthday
• Flexible working arrangements
• Pension scheme
• Free meals on duty, saving over £1000 annually
• 50% discount on Food & Beverage

Learn more about our benefits and watch our employee benefits video.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We embrace diversity and inclusivity. If you need reasonable adjustments during our process, please contact us.

#LifeatRBH

Hampton by Hilton London Docklands, Docklands Road, London (East), London, E16 2QT

• Job Ref RBH14494
• Branch Hampton by Hilton London Docklands
• Location London (East)
• Contract Type Permanent
• Hours Full Time
• Shift Pattern 22:45 - 07:15
• Hours per Week 32
• Date Posted 15/07/2024
• Closing Date 28/08/2024

Enjoy comfort and style at our modern Hampton by Hilton London Docklands hotel, located near ExCel London and London City Airport. Each of our 209 rooms features modern decor, comfy beds, ergonomic workspaces, and walk-in showers. Amenities include free WiFi, a 24-hour fitness center, and inclusive hot breakfast. Our stylish boardrooms accommodate up to 10 delegates with the latest AV equipment.