Night Guest Relations Manager

The Landmark London; London; On-site; GBP 36,000 - 40,000; Full time

Job summary

Join a leading hotel in London as a Night Guest Relations Manager, enhancing guest experiences and ensuring the highest service standards. Work in a vibrant environment with excellent benefits including substantial earnings, accommodation discounts, and a supportive team culture.

Benefits

Pension with company contributions

50% discount in restaurants and spa treatments

Complimentary stay after passing probation

Private medical insurance access

Employee Assistance Programme

Bike to work scheme

Uniforms provided

Free meals on duty

Qualifications

• Experience in guest relations or hotel management is preferred.
• Ability to perform inspections of bedrooms and prepare VIP amenities.
• Strong communication skills for reporting and responding to guest inquiries.

Responsibilities

• Ensure VIP rooms and amenities are prepared to optimum standard.
• Perform inspections of the hotel and staff areas.
• Prepare daily operations report for the General Manager and respond to guest surveys.

Skills

Positive energy

Attention to detail

Job description

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Enrich the Journeys of our People and
our Guests as our Night Guest Relations Manager !

The
Landmark London looks for unique individuals to join a team full of energy and
passion, where we value your strengths and growth potential. This could be your
moment to become a part of our journey! We
are located opposite Marylebone station and a short walk from Baker Street and
Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Night Guest Relations Manager are:

Annual earnings to £ 39,925.00
(£36,925.00 base salary + non-contractual tronc)

·
Pension with company
contributions

·
50% discount in all our
restaurants and Spa treatments across our properties

·
Team member and
Friends & Family rates across our properties

·
Complimentary stay
after passing probation

·
Extensive discounts on
our benefits platform

·
Access to private medical insurance

·
Interest free season ticket
loan

·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing

·
Support through development plans, apprenticeships and world-class
management development programmes to be the best you can be

·
Bike to work scheme

·
Recommend a Friend
incentive

·
Uniforms provided and laundered complimentary

·
Free meals on duty

·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment

·
Employee
recognition schemes and Social Committee events including gala dinners and much
more!

We are currently looking for a
passionate Night
Guest Relations Manager , to join our Front Office on a permanent basis ,
with an immediate start to consistently deliver memorable moments and five star
service to our guests and each other. It is important to us that everyone in
the team brings positive energy to support our happy and fun environment, as we
strive to build a community of diverse backgrounds and life experiences, where
we care about careers and not just jobs.

As a Night Guest Relations Manager , your
main duties and expectations for the role will include:

·
To ensure VIP rooms
and amenities are prepared to optimum standard whilst performing inspections of
bedrooms on a daily basis

·
To send a report via
the Duty Managers log book to the Managing Director, General Manager and all
key managers on the running of the hotel.

·
To complete a full
inspection of the Hotel including all staff areas in conjunction with the
Security inspections.

·
To check the daily
night audit proof list each night. To
prepare the daily operations report for the General Manager.

·
Night duties to
include: Creating PF accounts, run no show report, printing downtime reports, to complete full credit check on in house guests, to cross check all VIP arrivals and traces, overseeing duties of night receptionist and carrying out additional training where necessary, to carry out a full rate check of all in house guests, to respond to guest surveys and guest emails

You will be required to work such hours as are necessary to
fulfil their duties and in any event not less than
hours. This shift pattern operates 4 on 4 off.

We are …

·
One of Sunday Times’ Top 100 “Best Companies
to Work For 2025”

·
A Leading Hotels of the World member

·
5 red stars

If you feel your experience,
personality and interest are a match for this Night Guest Relations Manager role,
we encourage you to apply today.
What makes you unique makes us exceptional!

All applicants must be legally eligible
to work in the UK.