Night Guest Operations Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Bristol; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading hospitality group in Bristol is seeking a Night Guest Operations Supervisor to ensure smooth operations for Food and Beverage outlets and Front Desk. The ideal candidate will have supervisory experience and excel in customer service, effectively managing guest interactions and team standards. This role offers a competitive salary and various employee rewards including discounts and training opportunities.

Benefits

Travel and food discounts

Team Member Referral Program

Free Car Park

Discounted bus fares

28 days holiday including bank holidays

Pension scheme

Discounted meals on duty

High street discounts

Free uniforms and laundry services

Personal Development programs

Qualifications

• Previous experience in organizing Food and Beverage service.
• Front Office experience in the hotel sector.
• Calm and organized approach under pressure.

Responsibilities

• Ensure efficient operation of Food and Beverage outlets.
• Control customer flow and manage transactions.
• Monitor team members' appearance and standards.
• Maximize sales revenue through upselling.

Skills

Supervisory skills

Interpersonal skills

Communication skills

Delegation skills

Flexibility

Calm and organized

Customer service commitment

Grooming standards

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Annual Salary ranging from £28,000 to 29,500.

A WORLD OF REWARDS

• Travel and food discounts: - discounted hotel nights plus 50% off F&B (subject to individual outlets)

• Team Member Referral Program
• Free Car Park
• Discounted bus fares to andfrom the city centre, £1.50 each way
• Holiday: 28 daysincluding bank holidays (increasing yearly)
• Pension scheme
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals

A Night Guest Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

What will I be doing?

As a Night Guest Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. A Night Guest Operations Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure efficient operation of Food and Beverage outlets and Front Desk
• Control the flow of customers and orders throughout service
• Manage all transactions during service
• Ensure all outlets are staffed according to business levels
• Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
• Maximise sales revenue through up-selling and marketing programmes
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Night Guest Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in organising Food and Beverage service in a range of outlets
• Front Office experience in the hotel/leisure/retail sector
• Excellent supervisory skills
• Excellent interpersonal, communication, and delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• Calm and organised
• Committed to delivering high levels of customer service
• Interest in developing others to be part of a winning team
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Duty Manager
• Previous experience at Supervisory level

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company