Night Guest Experience Supervisor

Marriott Hotels Resorts; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A major international hospitality company is seeking a Night Guest Experience Supervisor for London Marriott Hotel County Hall. The role involves supervising guest check-ins, addressing inquiries, and ensuring a warm, welcoming atmosphere. Ideal candidates possess strong customer service skills and the ability to handle guest concerns. Along with being part of a vibrant community, employees enjoy various benefits, including discounted hotel stays and meals.

Benefits

Discounted hotel rates

Complimentary meals on duty

28 holidays plus extra days for anniversaries

‘Recommend a Friend’ incentive

Complimentary uniform dry cleaning

Qualifications

• A warm, people-oriented demeanor is essential.
• Flexibility and strong problem-solving skills are necessary.

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys.
• Coordinate with housekeeping to track readiness of rooms for check-in.
• Respond to and process all guest calls and concerns.
• Process check-outs and resolve any disputed charges.

Skills

People-oriented demeanor

Flexibility

Problem-solving skills

Outgoing personality

Job description

Night Guest Experience Supervisor - London Marriott Hotel County Hall

United Kingdom

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Job Description

POSITION SUMMARY

Night Guest Experience Supervisor (Night Front Office Supervisor)

Explore our very big world.

We are looking for a passionate Guest Experience Supervisor (Front Office Supervisor) to join our wonderful team at London Marriott Hotel County Hall.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do

• Process guest check-ins, assigning rooms and activating room keys
• Co‑ordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check‑outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

What we’re looking for

• A warm, people‑oriented demeanor
• A team‑first attitude
• Positive outlook and outgoing personality
• Flexibility, problem‑solving skills and multi‑tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

What do you get in return?

• Personal coaching to support you in your day‑to‑day job and development and training opportunities.
• Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends.
• £5 breakfast when staying in most of our European hotels.
• 50% discount on Food & Beveragewhen dining in the hotel.
• Start with 28 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary!
• Heavily discounted room rates for you & friends and family -why not, we are after all the largest hotel company in the world!
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Complimentary staff uniform dry cleaning- we do like to make an impression
• Complimentary meals on duty.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

London Marriott Hotel County Hall

Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillray’s Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in London’s most photographed destination!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh‑so‑familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward‑thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co‑workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 26004326
• Job Category Rooms & Guest Services Operations
• Posting Date 01/16/2026, 03:58 PM
• Apply Before 02/16/2026, 03:58 PM
• Job Schedule Full time
• Locations London County Hall, Westminster Bridge Road, London, London, SE1 7PB, GB