Night Guest Experience Supervisor

Eclipse Hotels Group; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned hotel group in Bristol seeks a Front Office Supervisor to ensure smooth guest check-in and check-out processes while managing daily operations. The ideal candidate will excel in customer service, team supervision, and possess strong knowledge of Front Office systems. This role also offers various employee benefits including discounted hotel stays and complimentary meals on duty.

Benefits

Discounted Hotel Rooms

Employee Assistance Program

Health Plan

Life Insurance

Cashback discounts

Complimentary Meals on duty

Employee recognition programs

Training & Development

Qualifications

• Previous hotel experience in a supervisory role is preferred.
• Strong leadership capabilities and customer service skills.
• Excellent organizational and communication skills.

Responsibilities

• Ensure a smooth check-in/check-out process for guests.
• Supervise Night Audit process and ensure cleanliness of the front office.
• Mentor team members and manage day-to-day operations.

Skills

Customer service

Front Office systems knowledge

Team supervision

Proficient in Microsoft Office

Job description

Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check-ins). Provide nightly coverage of our Reception desk and concierge desk. Be able to answer our hotel's calls in a professional yet welcoming manner.

Supervise the running of our Night Audit process. Prepare and deliver any Room Service orders that our guests make. Ensure that our Front Office and lobby area are kept clean and tidy.

Support your colleagues from other departments with the setting up/clearing down of any of our Food & Beverage outlets (Including Conference & Events). Conduct regular security walks around our hotel.

Responsibilities

• Mentor and act as a point of support for all our Night Guest Experience Agents
• Manage all aspects of the day-to-day operations of the hotel
• Create a warm atmosphere that makes our guests feel at home in any location

Qualifications

• Previous hotel experience as a Front Office Supervisor, Receptionist/Front Office Assistant, or any other similar roles, ideally from a branded hotel background
• Strong knowledge of Front Office systems
• Experience in offering exceptional customer service
• Understanding of supervising a team on a daily basis
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
• Understanding of Food Safety standards
• Excellent communication skills in all aspects; good organizational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations

About Us

Eclipse Hotels Group is an international family-owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and CiTi Hotels, located across the UK, Europe, and the Caribbean.

Benefits

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development