Night Guest Associate

Berkeley Scott; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

An exclusive luxury residence in Mayfair seeks a dedicated Night Receptionist to join their front office team. This role involves providing exceptional service during night shifts, ensuring a warm welcome for residents and guests. The ideal candidate will have prior experience in night reception, strong communication skills, and a professional demeanor. The position offers a competitive salary, tips, and a range of benefits, including discounted room rates and ongoing development opportunities. If you are passionate about delivering outstanding service in a prestigious environment, this is the perfect opportunity for you.

Benefits

Discounted room rates

Complimentary meals

Uniform provided

Ongoing learning opportunities

Recognition awards

Recommend-a-Friend bonus

20 days annual leave

Wellbeing benefits

Life assurance

Pension scheme

Qualifications

• Previous front office or night reception experience is essential.
• Fluent in spoken and written English; additional languages are an advantage.

Responsibilities

• Ensure residents receive impeccable service and security throughout the night.
• Handle check-ins and check-outs, manage queries or requests.

Skills

Reception Skills

Security Awareness

Communication Skills

Problem-Solving

IT Skills

Fluency in English

Tools

Front Office Systems

Job description

Job Description

Night Receptionist | Luxury Residence | Mayfair (Night Shifts Only)

Whats on offer:

• £27,000 per annum + tips & service charge (around £1000 per annum)
• Fixed night hours: 10:45pm - 7:15am (Working in a team of 3)
• 5 shifts per week (including weekends & public holidays)
• Meals on Duty
• A beautifully presented, high-end working environment in one of London's most prestigious locations

Seeking an experienced Night Receptionist to join the front office team at an exclusive luxury residence in the heart of Mayfair. Working alongside two other night colleagues, you will ensure residents receive impeccable service, security, and care throughout the night. The ideal Night Receptionist will have experience working nights, be confident in reception skills, security awareness, communication skills, and problem-solving. As a Night Receptionist, you will be the key point of contact for residents and guests during the night, delivering a warm, professional welcome, handling check-ins and check-outs, managing queries or requests, and ensuring the smooth running of the front desk overnight.

About you:

• Previous front office or night reception experience (essential)
• Fluent in spoken and written English (essential); additional languages are an advantage
• Excellent communication skills, both verbal and written
• Strong IT skills and confidence using front office systems
• A positive, can-do attitude and well-presented, professional appearance
• Physically able to stand, sit, or walk for extended periods during your shift
• Full eligibility to live and work in the UK (documentation will be required)

We offer:

• Excellent discounted room rates for family and friends at Vacations Worldwide and International properties worldwide
• Complimentary breakfast or meal while on duty
• Uniform provided, with complimentary dry cleaning service
• Ongoing learning and development opportunities
• Recognition awards and regular associate events
• Recommend-a-Friend bonus scheme
• 20 days annual leave (increasing with length of service), plus 8 public holidays
• Wellbeing benefits, including a cash plan
• Life assurance and pension scheme with 6% employer contribution match
• Ride to Work scheme, season ticket loans, and more

Kellan Group (including all of our brands, Berkeley Scott, RK, and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites.