Night Front Office Clerk

The Landmark London; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious London hotel is seeking a passionate Night Front Office Clerk to join their Front Office team on a permanent basis. The role involves providing exceptional customer service, handling transactions, and ensuring guests' needs are met. The hotel offers a competitive salary, extensive benefits including discounts and a supportive work environment. Applicants must be legally eligible to work in the UK.

Benefits

Pension with company contributions

50% discount in restaurants and spa treatments

Employee Assistance Programme

Complimentary stay after passing probation

Free meals on duty

Bike to work scheme

Qualifications

• Previous experience in a similar role preferred.
• Ability to meet and exceed guest expectations.
• Legal eligibility to work in the UK.

Responsibilities

• Familiarity with department’s Standard Operating Procedures.
• Handling cash and transactions in the Front Office.
• Pre-registering guests when applicable.

Skills

Customer service

Cash handling

Knowledge of Standard Operating Procedures

Communication skills

Job description

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Enrich the journeys of our people and our guests as our Night Front Office Clerk!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Night Front Office Clerk are:

Annual earnings up to £30,000.00 (£25,500.00 annual base salary + non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest-free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and management development programmes
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered free of charge
• Free meals on duty
• Opportunity to join taskforces to contribute to business focus, community, and environment
• Employee recognition schemes and social events including gala dinners and more!

We are currently looking for a passionate Night Front Office Clerk to join our Front Office team on a permanent basis, with an immediate start, to deliver memorable moments and five-star service to our guests and each other. We value positive energy in our team to support a happy and fun environment, fostering a community of diverse backgrounds and life experiences, where we care about careers, not just jobs.

Responsibilities include:

• Familiarity with department’s Standard Operating Procedures, LQA and AA Standards
• Understanding of relevant policies and procedures and how to handle specific situations
• Handling cash and transactions in the Front Office
• Putting guests first by meeting and exceeding their expectations
• Pre-registering guests when applicable, following established procedures

You will be required to work hours necessary to fulfill your duties, not less than the minimum hours specified.

We are …

• #3 best company to work for in The Best Companies to Work For List 2024
• One of the best hotels in London
• A Leading Hotels of the World member
• 5 red stars

If you believe your experience, personality, and interest are a match for this Night Front Office Clerk role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK