Night Front Desk Supervisor - Shift 11pm to 7am

Hilton Worldwide, Inc.; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global hospitality company located in London is seeking a Night Front Desk Supervisor. In this role, you will supervise night operations, handling guest queries, and ensuring an exceptional experience from check-in through check-out. Ideal candidates will have a passion for customer service and strong leadership skills. This position offers competitive hourly rates, benefits, and opportunities for career growth.

Benefits

Hourly rate up to £14.16

Free meals when on duty

Team Member Travel Program

Vacation days increasing yearly

Discounted dental and health cover

Free parking

Qualifications

• Ambitious hotelier with experience leading a team or ready for a first leadership position.
• Passion for exceptional customer service.
• Ability to manage queries and complaints effectively.

Responsibilities

• Supervise night-hour assistance for guests from check-in to check-out.
• Ensure smooth and efficient front office operations.
• Create memorable experiences for guests and colleagues.

Skills

Exceptional customer service

Excellent communication

Coaching

Problem-solving skills

Job description

Overview

Night Front Desk Supervisor - Shift 11pm to 7am (HOT0BTXX)

Night Front Desk Supervisor - Shift 11pm to 7am (HOT0BTXX)

Job Details

Job Number: HOT0BTXX

Work Location

Hilton London Syon Park, London Syon Park, Middlesex, London TW7 6AZ

Rewards and Benefits

• Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members. Our culture focuses on inclusiveness, positivity and a drive to achieve our common goal: to share the light and warmth of hospitality. World-class training, resources and support help you develop and grow.
• A World of Rewards
• Hourly Rate up to £14.16 plus front office incentives
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career — Personal Development programmes designed to support you at every step
• A chance to make a difference through Corporate Responsibility programmes (https://cr.hilton.com)
• Team Member Travel Program — discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday — 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member areas

Role and Responsibilities

As Night Front Desk Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our guests.

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Requirements

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job: Guest Services, Operations, and Front Office