Night Front Desk Specialist Flexible Hours & Perks

Axiom Hospitality Limited; Bath; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Worldwide employee discounts at Hilton

Hotel discounts across Axiom hotels –

28 days holiday increasing to 33 days

Benefits & rewards portal discounts

Employee Assistance Line

Wagestream

Yearly Axiom Xcape stayover

Referral bonus £250+

Free meals on shift

Length of service awards

Job summary

Axiom Hospitality Limited in Bath is seeking a Night Receptionist to join our Truly Talented team. Reporting to the Night Manager, this is an exciting role for a talented individual who wants a new challenge in a fast-paced, busy team environment.

You will provide courteous and efficient service to all guests, greet guests warmly, and be an ambassador for excellent service, handling requests face-to-face or by phone. You’ll work in a busy environment and continually learn and develop.

Qualifications

• Truly passionate about the Hospitality Industry
• Excellent personal presentation
• Ability to understand guests’ needs to create exceptional service experiences
• Excellent communication skills (verbal and written)
• Flexible team player with a proactive approach

Responsibilities

• To be totally guest focused by delivering excellent customer service with a friendly and informed approach
• To gain experience in all sections of the front desk and ensure company and legal requirements are maintained
• Assist in the general running of the hotel at night and support other departments for the next day
• To continuously improve the quality of the hotel's services
• To undertake night audits and hotel safety checks
• To promote the company values and behaviours at all times

Job description

Axiom Hospitality Limited in Bath is seeking a Night Receptionist to join our Truly Talented team. Reporting to the Night Manager, this is an exciting role for a talented individual who wants a new challenge in a fast-paced, busy team environment.

You will provide courteous and efficient service to all guests, greet guests warmly, and be an ambassador for excellent service, handling requests face-to-face or by phone. You’ll work in a busy environment and continually learn and develop.