Night Facilities Officer

Kaplan International Languages; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company specializing in student accommodation is seeking a Night Facilities Officer. This role involves managing facilities, ensuring health and safety, and providing customer support. Ideal candidates will have a background in customer service and maintenance, with a commitment to student care and flexibility in their working hours.

Benefits

36 days annual leave

Discounts on Kaplan courses for you and your family

24/7 confidential helpline

Company pension contributions

Enhanced parental leave benefits

Qualifications

• Recent experience in a maintenance/caretaking role.
• Experience in customer service, ideally in accommodation.
• Ability to work as part of a team and on own initiative.

Responsibilities

• Manage building operations and ensure Health & Safety compliance.
• Oversee student welfare and customer services.
• Respond to emergencies and provide out-of-hours support.

Skills

Customer service

Flexibility

Budget management

Job description

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Working pattern: Full- time, 8pm-8am 4 on 4 off

Contract Type: Permanent

Number of roles: 1

Salary: £12.60 Per hour

We are looking for a Night Facilities Officer to join our team.

As Night Facilities Officer, you will have responsibility for the following areas Building management, Health and Safety, Student Welfare and Customer Services, Financial, Marketing & promotion and any other duties as required by the General Manager and/ or Deputy Manager.

What you’ll bring to the role

The successful applicant will:

Have a passion for customer care and a sensitivity to student’s needs.

Have experience in a customer facing environment.

Have recent experience of working in a maintenance / caretaking role.

Have experience of working in an effective Health & Safety culture in line with legislation.

Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required.

Essential skills/ experience

Have experience in customer service, hospitality or student service provision, ideally accommodation.

Be able to work as part of a team, and work on own initiative.

Budget management.

Ability to prioritise workload and meet deadlines.

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

What we offer

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

36 days annual leave*

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels