Night Duty Manager - YHA London Central

TN United Kingdom; London; On-site; Full time

Job summary

Join a leading hospitality organization as a Night Duty Manager at YHA London Central. You will oversee hostel operations, support a friendly team, and ensure guests have a memorable experience. Enjoy benefits like free hostel stays and employee support programs while developing your career in a vibrant environment.

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service.
• Experience managing a team.
• Ability to manage varying pressures.

Responsibilities

• Support the Hostel Manager in daily operations.
• Guide team members and ensure guest satisfaction.
• Manage housekeeping and food service.

Skills

Customer Service

Team Management

Food Safety

Basic IT Skills

Education

Food Safety Level 2

APLH Level 2

Tools

Microsoft Office

Job description

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Night Duty Manager - YHA London Central, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d4129fe73450

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Night Duty Manager

YHA London Central

Permanent, flexible contract

24-40 hours per week

£13.13 per hour plus £1.20 Local Living Allowance (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality management? YHA London Central are looking for a Night Duty Manager to support the Hostel Manager!

As a Night Duty Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Night Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

What Skills and Experience do you need to be a Night Duty Manager?

Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Experience of working face-to-face with customers
• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.