Night Duty Manager - Harrogate. Job in Harrogate Education & Training Jobs

Grantley Hall; Harrogate; On-site; GBP 2,000 - 3,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Night Duty Manager to deliver exceptional service during night hours. This role involves overseeing hotel operations, ensuring guest safety, and managing the Night Porter team. With a commitment to excellence, the hotel offers a supportive environment for those passionate about hospitality. The position includes a competitive salary, comprehensive benefits, and opportunities for professional growth. Join a dynamic team that values initiative and guest satisfaction, and be part of a renowned establishment that prides itself on service excellence.

Benefits

Complimentary uniform

Meals on duty

Employee parking

Onsite gym

31 days annual leave

Professional development programs

Discounted accommodation

Wellbeing support

Team events

Access to Wagestream

Qualifications

• Strong communication skills and attention to detail are essential.
• Ability to manage front office operations and guest relations.

Responsibilities

• Oversee hotel operations during night shifts, ensuring guest satisfaction.
• Collaborate with team members for seamless service transitions.

Skills

Excellent communication skills

Computer literacy

Proactive initiative

Full clean driving license

Tools

Opera Cloud

Job description

Night Duty Manager - Harrogate

Position: Night Duty Manager

Type: Full Time

Pay: Competitive rate plus monthly service charge, typically £2,400 annually

Schedule: 4 on 4 off shift pattern

About Grantley Hall

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property blending grandeur with contemporary luxury. Recognized as a leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and received a Two MICHELIN Key Distinction in 2024. As part of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a state-of-the-art gym. Grantley Hall is also a member of Forbes Travel Guide, highlighting its commitment to service excellence globally.

Purpose of the Role

We are excited to invite applications for a Night Duty Manager to join our Front of House team. The role involves providing 5-star service during the night, overseeing the operation, and ensuring the safety and security of the hotel. Your presence will ensure all guests are well looked after and the Night Porter team fulfills their responsibilities to the highest standards. We encourage hospitality enthusiasts passionate about delivering exceptional guest service to consider this opportunity. Night shift hours are from 10:45 PM to 7:15 AM on a 4 on 4 off shift pattern.

Key Responsibilities

1. Collaborate with the Head Porter and Reception Supervisors to ensure seamless handovers between night and day shifts.
2. Address guest complaints related to hotel services and escalate issues to relevant departments when necessary.
3. Exceed guest expectations by assisting with requests, transport arrangements, and in-room dining during the night.
4. Manage the Front Office operations, including late arrivals, early departures, and telephone inquiries.
5. Perform billing, auditing, and administrative tasks.
6. Maintain hotel cleanliness and standards, providing cleaning support as needed.
7. Conduct regular security walks to ensure safety and security of the property.
8. Report and address issues promptly to mitigate risks.

Skills, Qualities & Experience

• Excellent communication skills, both verbal and written, with polite etiquette.
• Computer literacy; knowledge of Opera Cloud is desirable but training will be provided.
• Well-presented, adhering to Grantley Hall's grooming standards.
• Proactive use of initiative and willingness to support the wider team.
• Full clean driving license is essential.

Benefits

We offer a comprehensive benefits package and opportunities for career development, including:

• Tips typically over £200/month (£2,400/year)
• Complimentary uniform, meals on duty, and employee parking
• Onsite gym with personal trainer support
• 31 days annual leave, increasing with service
• Professional development and training programs
• Reimbursements for work shoes, sight tests, and memberships
• Discounted accommodation and restaurant benefits
• Wellbeing support, awards, team events, and incentives
• Access to Wagestream, Simplyhealth, and other employee benefits