Night Duty Manager - Airport Parking Operations

ZipRecruiter; Horley; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading airport parking service is seeking a Night Duty Manager for operations near Gatwick Airport. This role requires overseeing the night shift, managing a large team, and ensuring high standards of service and safety. Ideal candidates will have strong leadership and people skills, operational experience, and the ability to handle customer issues professionally. Apply now to join the dynamic team.

Qualifications

• Background in managing teams in operational or customer-focused environments.
• Capable of motivating and developing staff.
• Confident with site management and problem-solving.

Responsibilities

• Supervise and support a team during night shifts.
• Ensure smooth vehicle check-ins and parking operations.
• Act as the senior point of contact for customers.

Skills

Leadership Experience

Strong People Skills

Operational Acumen

Customer Focused

Independent & Reliable

Adaptable

Job description

Night Duty Manager – Airport Parking Operations

Location: Gatwick Area (RH11 0QB)

Hours: 4 on, 4 off – 6pm to 6am

Salary: £35,000 – £38,000 per year

Please Note:
A full UK driving licence is essential for this role due to the nature of site access and vehicle movements.

Overview

Lead the Night Shift at one of the UK’s busiest airport car parks. We’re hiring a proactive and experienced Night Duty Manager to oversee overnight parking operations near Gatwick Airport. With over 3,100 spaces, a team of 70+, and hundreds of customers passing through each night, this is a critical leadership role focused on delivering seamless, safe, and efficient service during peak night hours. This is a hands-on position where your leadership and decision-making will directly shape the customer experience and team performance throughout the night shift.

Key Responsibilities

• Team Leadership: Supervise and support a team of car park attendants, bus drivers, and customer service staff. Create a high-performance, positive working environment.
• Operational Oversight: Ensure smooth running of vehicle check-ins, parking operations, customer transfers, and general site management overnight.
• Customer Service: Act as the senior point of contact for customers. Resolve issues calmly and professionally, ensuring high standards of service at all times.
• Decision-Making: Take full ownership of site operations during night hours. Respond to issues and unforeseen events with confidence and clarity.
• Safety & Compliance: Maintain operational standards, safety protocols, and site cleanliness. Ensure all night shift procedures are followed rigorously.
• Fleet Coordination: Manage the night-time operation of our shuttle bus fleet, including vehicle checks and transfer scheduling.

What We’re Looking For

• Leadership Experience: Background in managing teams within operational, transport, or customer-focused environments.
• Strong People Skills: Capable of motivating, directing, and developing staff across varied roles and responsibilities.
• Operational Acumen: Confident with shift work, site management, and problem-solving in a fast-paced setting.
• Customer Focused: Able to handle escalations or complaints with professionalism and care.
• Independent & Reliable: Comfortable leading night operations with minimal supervision, making informed decisions under pressure.
• Adaptable: A dependable self-starter who thrives in dynamic, high-volume environments.

Ready to Lead the Night?

If you’re a confident leader with a focus on service and operations, and you’re ready to take control of a key overnight role at Gatwick, we’d love to hear from you.

Apply now and become a vital part of our airport parking team.