Night Duty Manager

Leonardo Hotel Sheffield; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel group in Sheffield is seeking a Night Duty Manager to supervise operations and ensure exceptional guest service. Responsibilities include preparing the hotel for daily operations, managing team performance, and handling customer complaints. Ideal candidates will have operational knowledge in hotel environments, excellent customer service skills, and proficiency with hotel management systems. Flexible working hours and a supportive team culture are part of the role.

Benefits

Referral bonuses

Discounted hotel stays

Company Pension Scheme

28 days holiday

Opportunities for personal development

Monthly bonuses

Flexible working hours

Qualifications

• Operational knowledge in Reception, Food & Beverage, or both.
• Experience in branded hotels or restaurants preferred.
• Ability to make decisions quickly in a fast-paced environment.

Responsibilities

• Prepare the hotel for daily operations and share updates.
• Supervise daily hotel operations ensuring exceptional guest service.
• Develop and train team members to deliver excellent service.

Skills

Customer service

Organizational skills

Decision-making

Upselling

Team management

Effective communication

Tools

Opera

SAP

Micros systems

Job description

We have a great opportunity for a Night Duty Manager to join the team at Leonardo Hotels.

We want you to support a diverse team in delivering excellence to our guests across our hotels.

Why work with us?

• Earn referral bonuses by referring friends
• Stay at our UK Leonardo Hotels at a discounted rate, with discounts for friends and family
• Company Pension Scheme, Life Assurance & Wellbeing support
• 28 days holiday including bank holidays, increasing to 33 days with service (Wedding Leave included)
• Opportunities for personal development and training
• Earn Leo Points for performance, redeemable for rewards or days off
• Monthly Employee of the Month bonuses and recognition
• Flexible working hours with shift work, no split shifts
• Monthly and quarterly team activities
• Annual charity events supporting local communities
• Multiple locations across UK and Ireland with relocation support

Experience required:

• Operational knowledge in Reception, Food & Beverage, or both
• Experience in branded hotels or restaurants preferred
• Excellent customer service, organizational skills, and standards-driven
• Ability to make decisions quickly and enjoy a fast-paced environment
• Strong upselling skills and customer needs anticipation
• Team management, resource allocation, cost control, stock monitoring, rota management
• Effective communication and team motivation
• Proficiency with Opera, SAP, Micros systems

Your responsibilities:

• Prepare the hotel for daily operations and share updates with the team
• Supervise daily hotel operations, ensuring exceptional guest service
• Maximize sales opportunities
• Resolve customer complaints promptly
• Develop and train team members to deliver excellent service and receive positive guest feedback

Our Story

With decades of hotel industry experience, we operate over 270 hotels across the UK and Europe, including 55 in the UK & Ireland. As one of the fastest-growing hotel groups, we have exciting expansion plans ahead!