Night Duty Manager

Dakota Hospitality Limited; Newcastle upon Tyne; On-site; GBP 28,000 - 33,000; Full time

Job summary

A UK-based hospitality brand is seeking a Night Duty Manager for their Newcastle hotel. In this role, you will oversee the night team, ensure guest safety, and manage nightly operations. Candidates should have at least 2 years of hotel experience and strong leadership skills. The position offers a gross annual salary of £28,000 plus additional incentives. Join a growing company with numerous benefits and opportunities for career development.

Benefits

Special discounts on stays and dining

Employee Assistance Program

Flexible working options

Meals on duty

Bonuses for referrals

Qualifications

• Minimum of 2 years’ experience in a hotel environment.
• Experience as Duty Manager/Fire Warden with a minimum of one year in a supervisory role.
• Computer literate with willingness to learn new systems.

Responsibilities

• Oversee nights team and ensure effective operations during night hours.
• Deliver training to new team members.
• Manage workload and ongoing performance management.
• Carry out reception duties including check-ins and check-outs.
• Ensure compliance with alcohol licensing and safety regulations.

Skills

Team leadership

Communication

Time management

Attention to detail

Tools

Property Management System (e.g., Opera or Shiji)

Job description

Overview

Dakota Hotel based in Newcastle are offering a vacancy for the role of Night Duty Manager. This role carries responsibility for overseeing the nights team, ensuring the smooth running of the hotel during night hours, implementing night time procedures, and ensuring the safety of our guests.

Responsibilities

• Report directly to the Senior Night Manager and support the leadership of the nights team. In the absence of the Senior Night Manager, you will be the senior on duty and in charge of the night shift. Responsibilities include delivering one-on-one training to new team members and completing their New Start Training Plan, managing workload through the shift, and ongoing performance management.
• Carry out Reception duties (checking guests in and out), support the Bar where required, ensure the proper running of Night Audit, banking, and completion of the Nights Cleaning Checklist.
• Prepare and deliver our Night Room Service menu upon order.
• Knowledge of alcohol licensing and taking charge of the night shift during these hours to ensure compliance with legislation, keep the premises and guests safe, and deescalate any security matters as needed.
• As the allocated Duty Manager, oversee the smooth running of the entire hotel during night time hours and implement night time procedures, ensuring guest safety.
• During the night shift, balance time between managing the Reception Desk, conducting property walks, and supervising tasks carried out by the Nights Porters.
• Be proactive in maintaining security and operational standards across the night period. A minimum of one year’s experience as Duty Manager/Fire Warden in charge of running the night shift for a hotel nights environment and one year of supervisory experience or above is required.

Qualifications & Experience

• Minimum of 2 years’ experience working in a hotel environment.
• Be computer literate, with experience using a property management system such as Opera or Shiji; willingness to learn as full training will be provided.
• Great communicator and a genuine people person.
• Enthusiastic, with a positive attitude and a culture of positivity.
• Task oriented with attention to detail.
• Flexible with shift patterns and available around the needs of the business.

Salary & Hours

The gross annual salary is £28,000 plus an annual incentive of £4,875 in anticipated Tronc earnings. The role is a permanent contract with typical hours of 37.5 per week. Shift pattern: 4 nights on, 3 nights off per week, with weekend work and variable nights.

Benefits

• Special discounts on stays and dining at any Dakota location.
• Access to the Employee Assistance Program with free private mental health support, counselling, video GP consultations, private prescriptions, and daily rewards.
• Support from in-house Mental Health Champions.
• Additional holiday day on the first anniversary of employment.
• Family-friendly flexible working options.
• Meals on duty and uniforming.
• Bonuses for referring a friend and for every time you are mentioned on Trip Advisor.
• Accredited, certified compliance training on employment.
• Access to external resources via our Learning Management System.
• Supportive CPD culture with annual appraisal/objectives or a Personal Development Plan.
• Opportunities for internal and external training, including potential in-house Apprenticeships.
• Full terms on benefits outlined in the Handbook.

Note: Dakota is a growing UK-based lifestyle brand with multiple locations and plans for expansion. The Newcastle hotel is part of Dakota’s portfolio and is positioned to open in early 2025.