Night Duty Manager

Aimbridge; Lancashire; On-site; GBP 25,000 - 30,000; Full time

Job summary

Aimbridge is looking for a Night Duty Manager to oversee hotel operations during overnight hours. This role involves ensuring guest satisfaction, managing staff, and maintaining safety protocols. You'll provide first-class customer service and support in various hotel areas while being a crucial part of our nighttime operations.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Paid breaks

Access to hotel gym facilities

Free staff parking

Wagestream – Stream up to 40% pay as it's earned

Career and lifestyle breaks

24/7 access to employee assistance programme

Qualifications

• Must be flexible and adaptable to overnight shifts and hotel operations.
• Strong leadership skills required for managing overnight staff.
• Excellent customer service skills necessary for guest interactions.

Responsibilities

• Oversee hotel operations during overnight hours.
• Assist front desk and respond to guest requests and complaints.
• Supervise overnight staff and ensure safety protocols.

Skills

Flexibility

Adaptability

Leadership

Customer Service

Communication

Knowledge of Hotel Operations

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Access to hotel gym facilities
• Paid breaks
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As our Night Duty Manager you’ll be responsible for overseeing the operations of the hotel during overnight hours. This role involves supporting the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff.

You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety.

As an integral part of nighttime operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first-class customer service skills and exemplary team work.

Please note this is a4 on 4 off shift pattern, 10 hour shift lengths.

What do we need from you?

• Flexibility and adaptability: This role requires flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations.
• Leadership skills: You’ll need to possess strong leadership skills to manage overnight staff, delegate tasks, and ensure the smooth running of hotel operations.
• Customer service skills: As the main point of contact for our guests during night hours, you’ll need excellent customer service skills to provide guests with a satisfactory experience, address complaints, and resolve conflicts.
• Communication skills: Communication is key and as the night manager in our hotel, you should have excellent communication skills to interact with guests, staff, and management, whether it's in person, over the phone, or through written communication.
• Knowledge of hotel operations: As the manager at the hotel during night hours you need a basic understanding of hotel operations, including front desk procedures, housekeeping, maintenance, and security. You’ll also need to be well versed with hotel software systems and financial management processes.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.