Night Doorperson

The Chancery Rosewood; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in the UK is seeking a dedicated Door Person to provide exceptional service to guests. This role involves welcoming guests, assisting with luggage, and ensuring a high standard of service throughout their stay. Ideal candidates will have a passion for guest satisfaction, exceptional communication skills, and the ability to work effectively in a team. Benefits include complimentary room nights, discounts on food and beverages, and a birthday day off.

Benefits

12 complimentary room nights

Discounts on Food & Beverage

Paid volunteering day of leave

Paid birthday day off

Life insurance

Enhanced sick pay policy

Qualifications

• Passion for guest satisfaction and creating memorable experiences.
• Exceptional communication skills for building strong relationships.
• Ability to anticipate challenges and find solutions quickly.

Responsibilities

• Warmly welcome guests upon arrival and departure.
• Assist with loading and unloading luggage efficiently.
• Provide information about hotel services and local experiences.
• Maintain cleanliness and safety of the entrance area.
• Collaborate with colleagues to ensure seamless service.

Skills

Guest satisfaction

Communication skills

Team player

Adaptability

Job description

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The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is h oused in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Door Person to provide exceptional service by offering a warm and welcoming first impression to our guests. Greeting all guests with a friendly attitude, you will offer seamless support throughout their stay. Anticipating guest needs and delivering outstanding service, you will collaborate with all departments to ensure smooth operations and contribute to creating a memorable experience for our guests, upholding the hotel’s reputation for excellence.

Shift Pattern: 8pm - 8am, 4 days on, 4 days off

Key responsibilities:

• Warmly welcome guests upon arrival and departure, offering a friendly and professional first impression of the hotel and throughout their stay.
• Proactively assist with the loading and unloading of luggage, ensuring all items are handled with care and efficiency.
• Provide guests with information about hotel services, amenities, and local experiences, offering personalised recommendations.
• Efficiently maintain the high standards of cleanliness and safety of the entrance area, ensuring a welcoming experience for all guests.
• Collaborate effortlessly with colleagues across departments, ensuring seamless service and a unified guest experience.

About you:

• You have a genuine passion for guest satisfaction, always seeking to create memorable experiences.
• Your exceptional communication skills allow you to build strong, lasting relationships.
• You’re a team player, always willing to lend a hand and support your colleagues to keep everything running seamlessly.
• You anticipate challenges before they arise and find solutions quickly.
• You are adaptable and resourceful, always finding creative solutions to challenges and ensuring things run smoothly.
• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Give days – A paid volunteering day of leave annually
• Birthday day off – A paid day of leave for your birthday
• Life insurance
• Enhanced sick pay policy

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.