Night Customer Service Advisor

Tate; Bletchley; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking Night Customer Service Advisors in Milton Keynes. This role requires individuals who are passionate about customer service and able to manage inquiries from a global customer base. Successful candidates will be rewarded with a competitive salary, company benefits from day one, and opportunities for hybrid working after the probation period.

Benefits

28 days holiday, inclusive of Bank Holidays

50% Discount

Cycle to Work Scheme

Access to discounted gym membership

Life Assurance

Health Shield Cash Plan

Overtime available

Qualifications

• Previous experience in a similar role is desirable.
• Passion for delivering great customer service.

Responsibilities

• Taking inbound calls/emails/Live chat messages from customers.
• Informing customers of deals and discounts available.
• Helping with all ad hoc enquiries regarding orders.

Job description

Night Customer Service Advisors

Working Hours:

Your "fixed" shift will be

18.00 - 03.00, working 5 days per week including every other weekend.

Or

16:00 - 01:00, working 5 days per week including every other weekend.

Office based in Milton Keynes - Temporary to Permanent

Hourly rates:

£12.50 per hour for hours worked between 16:00 and 23:00

£15.00 per hour for hours worked between 23:00 and 03:00

Start Date: Tuesday 26th August

Training hours: Monday to Friday, 18:00 - 03:00 (for the first 4 weeks)

Important: You must be available for the full training period and have no holidays booked during this time.

The Role

We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaints

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.

This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.

The Permanent Package

• Salary: £25,517.41 per annum, with an additional 20% pay enhancement for hours worked between 23:00 and 03:00.
• You can apply for hybrid-working.
• Overtime available
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• Reward Vouchers
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee

If you are interested, please submit your CV and we will contact you week commencing 28th July.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.