Night Coordinator

The Landmark London; London; On-site; GBP 30,000; Full time

Job summary

A prominent hotel in London is seeking a dedicated Night Coordinator to manage In Room Dining services. The role involves coordinating room service requests, liaising with various departments, and ensuring guest satisfaction. Ideal candidates should have experience in hospitality and strong communication skills. This full-time position involves a shift rota and offers several benefits including meal discounts and medical insurance.

Benefits

Annual earnings up to £29,396.80

Pension with company contributions

50% discount in restaurants

Free meals on duty

Staff discounts across properties

Access to private medical insurance

Qualifications

• Experience in a customer-facing role, ideally in hospitality.
• Ability to handle customer service requests efficiently.
• Strong communication skills to coordinate with different departments.

Responsibilities

• Handle and coordinate all room service requests from guests.
• Act as the main point of contact between guests and hotel departments.
• Process and manage room service orders and billing.

Skills

Coordination

Communication

Customer Service

Job description

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Enrich the Journeys of our People and
our Guests as our In Room Dining Night Coordinator !

The
Landmark London looks for unique individuals to join a team full of energy and
passion, where we value your strengths and growth potential. This could be your
moment to become a part of our journey! We
are located opposite Marylebone station and a short walk from Baker Street and
Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Night Coordinator are:

Annual earnings to £ 29,396.80
(£25,396.80 base salary +
non-contractual tronc)

·
Pension with company
contributions

·
50% discount in all our
restaurants and Spa treatments across our properties

·
Free meals on duty

·
Team member and
Friends & Family rates across our properties

·
Complimentary stay
after passing probation

·
Extensive discounts on
our benefits platform

·
Access to private medical insurance

·
Support through development plans, apprenticeships and world-class
management development programmes to be the best you can be

·
Interest free season
ticket loan

·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing

·
Bike to work scheme

·
Recommend a Friend
incentive

·
Uniforms provided and laundered complimentary

·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment

·
Employee
recognition schemes and Social Committee events including gala dinners and much
more!

We are currently looking for a
passionate Night
Coordinator , to join our In Room Dining on an permanent basis , with an immediate start
to consistently deliver memorable moments and five star service to our guests
and each other. It is important to us that everyone in the team brings positive
energy to support our happy and fun environment, as we strive to build a
community of diverse backgrounds and life experiences, where we care about
careers and not just jobs.

As a Night Coordinator , your main duties and
expectations for the role will include:

·
Handle and coordinate all room service request from guests,
ensuring timely and accurate delivery.

·
Act as the main point of contact between guests and various
hotel departments, such as housekeeping and maintenance, to address any issues
or special requests.

·
Process and manage room service orders, including taking
orders, preparing trays, and ensuring proper delivery according to the outlets
Service SOP’s, and LQA Standards for each meal period.

·
Monitor and manage inventory levels of room service
supplies, ensuring everything is stocked and ready for use. To ensure that all
transfers of beverages are completed in line with required standard.

·
Handle billing for room service orders, ensuring accurate
charges are applied to guest accounts.

You will be required to work 40 hours per
week, on a shift rota.

We are …

·
One of Sunday Times’ Top 100 “Best Companies
to Work For 2025”

·
A Leading Hotels of the World member

·
5 red stars

If you feel your experience,
personality and interest are a match for this Night Coordinator role, we encourage
you to apply today. What makes you
unique makes us exceptional!

All applicants must be legally
eligible to work in the UK.