Night Concierge Support Worker

Ashberry Recruitment; Lancashire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency in the UK is looking for a Night Concierge to provide assistance with Housing Management functions. You will work on a shift pattern of 4 on, 4 off, resolving client conflicts, maintaining property standards, and ensuring client welfare. The ideal candidate must have experience with vulnerable individuals and possess strong communication skills.

Qualifications

• Proven track record of providing information, advice and guidance to clients.
• Knowledge of basic housing management tasks.
• Experience working with vulnerable individuals.

Responsibilities

• Resolve conflict using de-escalation skills.
• Manage front of house duties including calls and visitors.
• Provide concierge services across multiple sites.
• Assist with maintenance work logging and reporting.

Skills

Conflict resolution

Communication skills

IT literacy

CCTV usage

Job description

Overview

Ashberry Recruitment are currently looking for Night Concierges for their well-respected client based in Blackburn. As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact. Shift pattern - 4 on 4 off.

Responsibilities

• Work with clients to resolve conflict using de-escalation skills where appropriate
• Make decisions with regard to excluding clients in conjunction with the duty/on-call manager
• Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met
• Assist with logging and reporting maintenance work including emergency out of hours repairs
• Supporting clients with welfare rights, budgeting, employment, education and training
• Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites
• Manage front of house duties including telephone calls and external visitors

Requirements

• Enhanced DBS Check
• Must have a proven track record of providing information, advice and guidance to clients
• Knowledge and understanding of basic IT suitable for an office environment
• Knowledge of basic housing management tasks and working with vulnerable individuals