Night Concierge - Salford (M5)

Encore; Manchester; On-site; GBP 28,000; Full time

Job summary

A property management firm is seeking a proactive Concierge in Manchester. This role involves greeting residents and visitors, addressing issues, ensuring safety, and maintaining presentation. Ideal candidates will have strong customer service skills and a can-do attitude. The position offers perks like annual leave, health services, and a pension plan.

Benefits

24 Days Annual Leave

Birthday day off

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.

Responsibilities

• Greet residents and visitors warmly, handling queries and maintenance requests.
• Address issues promptly and escalate concerns as needed.
• Conduct regular site walk-arounds and monitor CCTV for safety.
• Handle and record deliveries for residents.
• Keep the concierge area and lobby presentable.
• Check for health and safety hazards, assisting with emergencies.
• Offer local advice to enhance residents’ experience.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Job description

Overview

Join Our Team as a Concierge!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\'s day-to-day lives? We\'re looking for a proactive, customer-focused Concierge to join our dynamic team in Manchester.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: Salford -M5
• Annual Salary: £28,000
• Hours/Working Pattern: 4 on 4 off, 7pm-7am

Responsibilities

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents, ensuring smooth communication and pickup.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Look out for health and safety hazards on site, patrol, assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us

• 24 Days Annual Leave (Inclusive of Bank Holidays)
• Birthday or closest working day, day off
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan