Night Concierge NCONE

TN United Kingdom; London; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a Luxury Night Concierge to provide exceptional service in a prestigious residential development. This role requires a proactive approach to ensure residents and guests receive a warm and welcoming experience. Candidates should have a background in high-end customer service, showcasing outstanding personal presentation and communication skills. The position offers a unique opportunity to engage with Ultra High Net Worth Individuals, delivering tailored services and addressing their needs with discretion and professionalism. If you thrive in a luxury environment and are passionate about providing top-tier service, this role is perfect for you.

Qualifications

• 5 Star Hotel or exclusive Private Member Club experience is essential.
• Outstanding personal presentation and exceptional communication skills required.

Responsibilities

• Provide an exceptional concierge experience to residents and guests.
• Address inquiries and requests via various communication channels.
• Conduct regular patrols and maintain accurate records of activities.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Job description

Role: Night Concierge Super Prime Residential Development
Location: Battersea, London
Job Type: Full-Time, Permanent
Working Hours: 8pm - 8am rolling rota
Salary: £32000

About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking exceptional candidates experienced in delivering 5 star services to Ultra High Net Worth Individuals in a Luxury environment, who are interested in working as a Night Concierge at one of London's super prime residential developments in South West London.

Role Overview: The Luxury Night Concierge

Key Responsibilities:

• Provide residents, visitors and guests with an outstanding, uncompromised and exceptional concierge experience at all times
• Be proactive in ensuring residents and their guests receive a warm, welcoming and engaging arrival and departure experience at the development
• Take ownership of the responsibility for catering to residents and guests needs, at every possible opportunity, providing a personalised experience for all
• Serve as a point of contact between residents and their guests, addressing inquiries and requests via phone, email, in-person, or other communication channels.
• Provide residents with recommendations for local area attractions, restaurants, theatre, sports events, health and wellness services, and transport arrangements.
• Assist residents with bookings for luxury leisure services, such as catering or event tickets.
• Conduct regular patrols to identify and report faults or damage to building fixtures and fittings, including breaches of health and safety and security
• Maintain accurate records and logs for all resident-related activities, including mail delivery, issuing of keys and service requests.
• Ensure that service standards, operating procedures, and quality assurance protocols are consistently followed.
• Proactively address issues before escalation and engage in effective problem resolution.

Qualifications and Experience:

All applicants for the Luxury Night Concierge role must meet the following criteria;

• 5 Star Hotel, exclusive Private Member Club, Super Prime Residential or other UHNWI customer service experience essential
• Outstanding personal presentation, to the finest detail
• Exceptional communication skills, encompassing superb vocabulary, articulation and pronunciation of the English language
• Excellent interpersonal, rapport and relationship building skills
• Superb problem solving skills, with the ability to multi task whilst under pressure
• Ability to maintain discretion, professionalism, and confidentiality at all times.

Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role of Luxury Night Concierge.

Due to the high volume of applications, only successfully shortlisted candidates will be contacted, usually within 5 business days of their application.